Contract Management Advisor

Ashendon Recruitment Ltd; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in car leasing seeks a Contract Management Advisor passionate about enhancing customer experiences. You will be responsible for managing contracts, delivering exceptional service, and ensuring compliance with regulations. The successful candidate will have a background in the automotive trade and possess strong communication and organizational skills. This is an opportunity to grow within an exciting and progressive business located in Watford.

Qualifications

• Experience in the automotive trade.
• Detail-oriented and numbers-savvy.
• Excellent verbal and written communication skills.
• Professional customer interaction skills.
• Organised with effective time management.
• Ability to navigate conflicts confidently.

Responsibilities

• Manage agreement amendments effectively.
• Provide top-notch customer service through all interactions.
• Build strong relationships with clients and colleagues.
• Ensure compliance with GDPR and security protocols.
• Identify opportunities that align with business goals.

Skills

Automotive Contract Management

Customer Experience

Ownership

Continuous Improvement

Coaching

Security

Customer Service

Business Communication

Management

Job description

This is a fantastic opportunity to join a leading business in the company car leasing market. Based on the outskirts of Watford with a free shuttle bus from Watford Junction and an amazing building and environment.

Are you passionate about making a positive impact on customer experiences and contract processes? We're on the lookout for a Contract Management Advisor to be a key player in our clients team.

What You'll Be Doing:

Making Agreements Perfect:

• Tackling agreement amendments like a pro.
• Guiding and coaching other team members.
• Becoming an expert in at least one agreement amendment process.

Delivering First Class Customer Service:

• Taking ownership and exceeding targets.
• Juggling inbound and outbound interactions like a pro.
• Being the go-to person for all things customer-related.
• Navigating tricky conversations with finesse.
• Always on the lookout for ways to improve how we do things.

Building Relationships:

• Connecting with colleagues and clients.
• Knowing when to ask for help.
• Treating everyone with respect and kindness.
• Thriving as part of a fantastic team.

Balancing the Books and Legal Stuff:

• Making sure everything is GDPR-compliant.
• Asking the right security questions.
• Double-checking everything before hitting send.
• Crunching numbers for accurate quotes.

Fuelling Business Growth:

• Understanding the business and team goals.
• Spotting opportunities and pointing them in the right direction.
• Putting the customer experience first.
• Sharing your insights for continuous improvement.

Who You Are:

• Has some level of experience in the automotive trade.
• Detail-oriented and numbers-savvy.
• A communication champion, both written and spoken.
• Polite and professional on the phone.
• Always looking for ways to up your game.
• Curious and inquisitive, asking the right questions.
• Organised and a time-management expert.
• Team player.
• Confident in navigating conflicts.
• Great at explaining complex concepts.

Ready to dive into a role where your skills shine, and you can grow alongside a fantastic team?

Apply now and take the first step to joining an exciting and progressive business as they enter their next stage of growth.

Required Skills:

Automotive Contract Management Customer Experience Ownership Continuous Improvement Coaching Security Customer Service Business Communication Management

Salary Package: