Contract & Client Success Manager

Whistl; Hardwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading delivery management company in the UK is seeking a Contract Support Manager for their Wellingborough location. This role involves serving as the first point of contact for client queries, ensuring SLA compliance, and managing client support requests. The ideal candidate will have a proven client-facing background, strong analytical skills, and proficiency in MS Office. Excellent communication and a detail-oriented approach are essential. This position offers competitive benefits and career development opportunities.

Benefits

Annual leave enhancement

Company Pension

Health cash plan

Life assurance scheme

Career development opportunities

Qualifications

• Proven experience in a client-facing role (e.g., Account Executive, Customer Service Advisor).
• Background in e-commerce, fulfilment, logistics, or warehousing is beneficial.
• Detail-oriented and organized approach.

Responsibilities

• Act as first-line support for client queries and service requests.
• Manage service performance against SLAs.
• Collate and manage data for reporting and invoicing.

Skills

Client-facing experience

Analytical skills

Communication skills

Proficiency in MS Office

Organizational skills

Job description

A leading delivery management company in the UK is seeking a Contract Support Manager for their Wellingborough location. This role involves serving as the first point of contact for client queries, ensuring SLA compliance, and managing client support requests. The ideal candidate will have a proven client-facing background, strong analytical skills, and proficiency in MS Office. Excellent communication and a detail-oriented approach are essential. This position offers competitive benefits and career development opportunities.