Contract Administrator

CBRE Local UK; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company is seeking a Contract Support team member in Leeds, UK. The ideal candidate will have excellent customer service and administrative skills. Responsibilities include managing work orders, ensuring customer satisfaction, and maintaining documentation. Candidates should possess a good education, proficiency in Microsoft Office, and experience in a similar environment is beneficial. This is a fantastic opportunity to join a global leader and advance your career while contributing to a positive work environment.

Benefits

Opportunities for skill development

Positive work environment

Qualifications

• GCSE or equivalent educated with a focus on English and Maths.
• Proficient in Microsoft Office, particularly Excel.
• Customer-focused experience in a facilities management environment.

Responsibilities

• Ensure customer satisfaction via prompt, professional service.
• Raise and assign work orders; manage resources according to SLAs.
• Track calls and update records for accuracy and compliance.

Skills

Customer-focused experience

Excellent communication skills

Organisational skills

Proficient in Microsoft Office

Basic Excel functions

Education

Good basic education (GCSE or equivalent)

Tools

CAFM systems

Job description

Overview

Join the CBRE Global Workplace Solutions team as a Contract Support!

Are you skilled in Customer Service and Administration and looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Contract Support to join our team in Leeds.

What You’ll Do:

• Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
• Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
• Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
• Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
• Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
• Culture & Compliance: Foster CBRE’s RISE values within the team and assist with other assigned duties.

What We’re Looking For?

• Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
• Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
• Experience & Skills: Customer‑focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role would be beneficial.
• Attributes: Detail‑oriented, reliable, and able to work independently and as part of a team.

Why CBRE GWS?

• Join a leading global company and expand your horizons.
• Enjoy ample opportunities for skill development and professional advancement.
• Contribute to a safe, inclusive, and positive work environment.

Don’t miss this exciting opportunity! Join one of the UK’s leading FM providers and build your career. Apply now!