Contract Administrator

JLL; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global real estate firm is seeking a Contract Administrator to manage work order processes and coordinate services. The ideal candidate will have experience in administration within a scheduling environment, excellent communication skills, and the ability to perform under pressure. Responsibilities include managing service requests, escalating issues, and ensuring customer satisfaction. This full-time role is based on-site in Derby, UK and offers opportunities for skill development.

Qualifications

• Experience working within an administration / work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs performance measurement and personal work targets essential.
• Excellent communication, both written and verbal.
• Ability to stay calm in a high‑paced environment.

Responsibilities

• Responsible for the execution of the end‑to‑end work order management.
• Monitor action and escalate work orders and incidents as appropriate.
• Procurement of services from external supply partners.
• Develop and maintain a good understanding of the core Corrigo application.
• Resolve any customer issues according to the Customer Complaint process.

Skills

IVR

SOAP

Avaya

Solaris

Cost Accounting Standards

Database Design

Hibernate

ITIL

WebLogic

Express.js

Contracts

ASP

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

Contract Administrator

Location

On‑site Derby GBR (UK)

Responsibilities

• Responsible for the execution of the end‑to‑end work order management, including the coordination of all planned and reactive services within remit and detailed planning of work with JLL engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
• To monitor action and escalate work orders and incidents as appropriate to achieve agreed service levels and keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Corrigo application mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and observations.
• To take action to keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

• Experience working within an administration / work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs performance measurement and personal work targets essential.
• Excellent communication, both written and verbal.
• Ability to stay calm in a high‑paced environment.

Employment Details

Employment Type: Full‑Time

Experience required: unspecified years

Vacancy: 1

Key Skills

IVR, SOAP, Avaya, Solaris, Cost Accounting Standards, Database Design, Hibernate, ITIL, WebLogic, Express.js, Contracts, ASP

Equity and Opportunity

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.