{"@context":"https:/schema.org/","@type":"JobPosting","title":"Customer Account Manager

Retail Limited; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic company in the UK is seeking a Client Success Manager to lead their client success team. The role involves driving growth, optimizing processes, and mentoring staff in a fast-paced startup environment. Ideal candidates will have over 5 years of leadership experience in high-growth settings, strong project management skills, and a passion for people development. The company offers competitive compensation and unlimited growth potential.

Benefits

Unlimited growth potential

Market-competitive compensation

Travel opportunities

Qualifications

• 5+ years of leadership experience in fast-paced, high-growth environments.
• Strong project management and process development skills.
• Proven success in leading and scaling functions such as client success.

Responsibilities

• Manage, grow, and mentor the client success team.
• Drive exponential growth by prioritizing customer success.
• Implement best practices to scale the team across markets.

Skills

Leadership experience

Project management

Process development

Analytical skills

Client success experience

Job description

Overview

You will report directly to the Founder / CEO in this newly created position, tasked with scaling the client success and operations departments, and impacting all areas of the business during this exciting early growth stage. You will become an integral part of the management team, responsible for delivering value to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance metrics. This role is vital for our continued growth and success. Start date: Flexible. Our office operates Monday to Friday; remote work is not available.

Responsibilities

• Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, innovative, and high-performing environment. Set clear goals, expectations, and evaluate team performance.
• Growth Focus: Drive exponential growth by prioritizing customer success.
• People Management: Implement best practices to scale and internationalize the team across markets, cultivating a positive team culture.
• Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• User Journey: Collaborate closely with the organization to create an exceptional end-to-end user experience using a product-led approach.
• Lead and influence operational responsibilities within a start-up environment to drive tangible impact.

Qualifications

• 5+ years of leadership experience in fast-paced, high-growth environments.
• Strong project management and process development skills, with the ability to prioritize effectively.
• Proven success in leading and scaling functions such as client success, operations, sales, or international expansion in a startup setting.
• Experience in client success or business operations within high-growth companies.
• Strong analytical skills, fluency with relevant tools, and commercial acumen.
• Proven ability to implement automation to scale operations.
• Passion for people-coaching, mentoring, leading, and creating a positive, high-performing culture.
• Experience in growing customer success functions and supporting revenue growth in a rapidly expanding business.

Benefits and Environment

• An inspiring, diverse, and international work environment.
• Unlimited growth potential with a strong track record of internal promotion.
• Market-competitive compensation.
• Travel opportunities, including attending overseas conferences.
• Transferable skills development in interpersonal, research, organization, outreach, and project management through hands-on experience and training.