Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian to join their team in Portugal. Responsibilities include reviewing user-generated content, handling inquiries, and upholding community safety standards. Candidates should have strong English skills and a passion for online safety. Relocation assistance is provided. Apply now for this opportunity!

Benefits

Relocation assistance

Paid training

Multicultural team environment

Modern office facilities

Qualifications

• Fluent in Italian (C2/native) and strong English skills (B2+).
• Passionate about online safety and user support.

Responsibilities

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools with empathy.
• Escalate violations or complex cases according to internal protocols.
• Protect online communities by enforcing safety guidelines.
• Maintain accurate logs of interactions and moderation actions.

Job description

Overview

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Relocation support provided if you're moving from abroad

Responsibilities

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]