Content Manager

Red Recruitment 24/7; Mansfield; On-site; GBP 40,000 - 55,000; Full time

Job summary

A reputable disaster restoration company in the United Kingdom is seeking an Operations Manager for their Contents Teams. The candidate will be responsible for managing daily operations, ensuring business processes align with company objectives, and driving excellent service delivery. Strategic planning and project management are essential to support growth and sustainability. The ideal candidate will lead teams to maintain high standards of restoration and compliance, contributing to the company's strong commitment to customer service.

Responsibilities

• Manage and optimise the company's day-to-day operations for the Contents Teams.
• Ensure business processes are efficient and aligned with company goals.
• Drive excellence in service delivery and regulatory compliance.

Job description

My client is is a reputable disaster restoration company, providing restoration services for properties, including contents, affected by fire, water and accidental damage. Their focus is aimed at providing excellent levels of customer service and delivery of technical and innovative solutions to existing and new clients and customers. By following guidelines and best practice all times it supports the consistent high standards of both customer service and technical excellence we strive to achieve.

Purpose of Role:

Responsible for managing and optimising the company's day-to-day operations for our Contents Teams, ensuring that business processes & procedures are efficient, aligned with company goals and in line with ISO 9001 management system. Driving excellence in service delivery, regulatory compliance and operational efficiencies This role involves strategic planning, project management to drive growth and sustainability of the company, whilst leading the teams within the division to maintain high standards of restoration, cleaning, customer service and compliance.

Leadership & Operational Strategy

• Oversee planning, resourcing, and workflow management for all contents jobs, ensuring accurate scoping, pricing, and timely delivery.
• Lead and manage staff involved in triage, cleaning, restoration, and movement of conte...