Contact Centre Transformation Project Manager (Hybrid)

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national recruitment agency is seeking an experienced Implementation Project Manager for a hybrid role in Cardiff. The successful candidate will lead operational changes in a contact centre context, implementing revised working hours and managing the deployment of Zoom technology. Strong experience in complex project management and contract oversight is essential. This temporary role spans three months, working 37.5 hours per week, offering an hourly rate of £30.77, equivalent to £60k annually.

Qualifications

• Proven experience delivering complex operational change, not just designing it.
• Experience working with contracts at scale, including identifying risk.
• Strong project management capability in pressured environments.

Responsibilities

• Lead implementation of revised contact centre operating hours.
• Translate decisions into structured delivery plans.
• Own and maintain the implementation project plan.
• Drive delivery across multiple teams.

Skills

Operational change delivery

Project management capability

Contract management

Authority in leadership contexts

Clear communication skills

Job description

A national recruitment agency is seeking an experienced Implementation Project Manager for a hybrid role in Cardiff. The successful candidate will lead operational changes in a contact centre context, implementing revised working hours and managing the deployment of Zoom technology. Strong experience in complex project management and contract oversight is essential. This temporary role spans three months, working 37.5 hours per week, offering an hourly rate of £30.77, equivalent to £60k annually.