Contact Centre Sales Adviser

Lifestylefree Sky Tv; Chapleton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading media and entertainment company is seeking individuals for a customer service role in their Glasgow contact centre. You will handle calls from customers considering modifying their subscriptions, build relationships, and meet performance targets. The role offers a salary of £25,120 with the potential to earn extra based on performance. Benefits include free Sky products, private healthcare, and hybrid working options after training. Join a forward-thinking team and make a meaningful impact in customer service.

Benefits

Free Sky TV

Private healthcare

Subsidised onsite gym

Annual Sharesave scheme

Qualifications

• Strong enthusiasm for sales is required.
• Must have exceptional people-connection skills.
• Ability to address customer needs is essential.

Responsibilities

• Handle inbound calls from customers considering cancelling their subscription.
• Build strong connections through engaging conversations.
• Work in a target-based environment and meet performance targets.

Skills

Results-oriented attitude

Exceptional rapport-building skills

Ability to identify customer needs

Creative problem-solving skills

Eagerness to acquire new skills

Job description

Want to do the best work of your life? With 24 million customers in 6 countries, Sky – Europe's leading media and entertainment brand – invites you to join our Glasgow contact centre. Start date: 26th January 2026. Salary: £25,120 per annum, with the opportunity to earn an extra £4,900 on average by achieving targets.

Location: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU. Hours: 37.5 hours per week (4‑5 days, 8:30 am – 8 pm, including evenings and weekends). Hybrid working pattern after training – work from office and home for part of the week.

What you’ll do

Handle inbound calls from customers considering cancelling or modifying their Sky subscription. Build strong connections through engaging conversations, understand their needs, address any concerns and ensure they are offered the most suitable package. Work in a target‑based environment and meet performance targets. You may work up to 5 extra hours per week (maximum 10 times per year) and bank this time for extra time off.

Training and Development

Sky’s 7‑week training programme fully prepares new starts: classroom sessions on Monday to Friday (9 am – 5 pm), followed by live call practice in our Academy under a Role Model’s guidance. No holidays are accepted during training.

What you’ll bring

• Results‑oriented attitude with a strong enthusiasm for sales
• Exceptional rapport‑building and people‑connection skills
• Ability to identify and address customer needs
• Creative problem‑solving skills
• Eagerness to acquire new skills and knowledge

Benefits

• Free Sky TV, discounted broadband, Sky Glass and mobile
• Cashback and discounts across hundreds of retailers
• Discounts on Sky products for friends and family
• Private healthcare, Digital GP via Aviva, dental and other options
• Subsidised onsite gym and discounts on external gyms
• Cycle‑to‑work scheme
• Sky pension plan and Life Assurance
• Annual Sharesave scheme and long‑service awards

Where you’ll work

Our Glasgow contact centre is on Alexandra Parade – easily accessible with excellent transport links. Onsite you’ll have a subsidised canteen, chill‑out area with Sky Q, table tennis, pool tables and an Xbox plus free tea and coffee.

Inclusion

We focus on who you are and the potential you bring, not just CVs. A unique assessment process with questions and a video round ensures a fair process. If you need adjustments, let our Recruitment Team know via the support button at the start of your application.

Apply

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. Search #LifeAtSky on social media for more.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role and any convictions, we may withdraw the offer.