Contact Centre Platform Product Manager (Hybrid)

Oodle Car Finance; City of Westminster; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading car finance company is seeking a Contact Centre Product Manager to enhance the Connex platform for better customer interactions. This is a vital role where you will bridge strategic objectives with hands-on delivery, ensuring that operational teams are effectively equipped. The ideal candidate has 3-5 years in product management, ideally within finance or automotive, and possesses exceptional prioritization and communication skills. The role allows for hybrid working in London or Manchester.

Benefits

25 days holiday plus bank holidays

Private Medical via Vitality

Health cash plan for dental and optical

Pension contributions of 5%

Life Assurance 4 x annual salary

Free breakfast and drinks in the office

Employee discounts at major shops

1 volunteer day per year

Mental health care with counselling

Enhanced sick and family leave

Qualifications

• 3-5 years product management experience.
• Experience in finance, automotive or contact centre environment preferred.
• Strong communicator and problem solver.
• Ability to prioritize and manage competing priorities.

Responsibilities

• Develop short- and medium-term strategy with the Senior Product Manager.
• Collect customer insights and prioritize backlog features.
• Engage with legal and compliance for regulatory requirements.

Skills

Product management experience

Agile methodologies

Prioritization skills

Strong communication

Problem-solving skills

Interpersonal skills

Value focused

Comfortable with ambiguity

Job description

A leading car finance company is seeking a Contact Centre Product Manager to enhance the Connex platform for better customer interactions. This is a vital role where you will bridge strategic objectives with hands-on delivery, ensuring that operational teams are effectively equipped. The ideal candidate has 3-5 years in product management, ideally within finance or automotive, and possesses exceptional prioritization and communication skills. The role allows for hybrid working in London or Manchester.