Contact Centre Officer

Wyre Borough Council; Poulton-le-Fylde; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Poulton-le-Fylde is seeking a permanent member of staff for their Contact Centre team. The role involves engaging with council customers both in person and over the phone, requiring excellent communication skills and experience in customer service. The position offers flexible working arrangements, generous annual leave, pension contributions, and various wellbeing benefits. Ideal candidates should be ready to log and manage enquiries using internal systems. The closing date for applications is December 7, 2025.

Benefits

Flexible working arrangements

24 days annual leave (29 after service)

Employer pension contributions

Free onsite parking

Discounted gym membership

Occupational health and wellbeing services

Extensive training and development opportunities

Qualifications

• Ability to deal with council customers both in person and over the phone.
• Capability to log and manage enquiries using internal systems.

Responsibilities

• Join a busy and customer-focused Contact Centre team.
• Deal with internal and external customers on a one-to-one basis.

Skills

Excellent communication skills

Experience in a Contact Centre

Job description

Our Contact Centre is looking to recruit a permanent member of staff to join our busy and customer-focused Contact Centre team. The successful applicant will have the ability to deal with council customers, both internal and external, on a “one to one” basis, both in person and over the phone. Applicants must have excellent communication skills and be capable of logging and managing enquiries using internal systems. Previous experience in a Contact Centre or customer service role is desirable.

Benefits

• Flexible working arrangements
• 24 days annual leave (rising to 29 subject to length of service)
• Employer pension contributions
• Free onsite parking
• Discounted gym membership
• Access to occupational health and wellbeing services
• Extensive training and development opportunities

To apply online and for more information about this vacancy, please visit our website www.wyre.gov.uk

Closing date: 7 December 2025

How to Apply

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development. Wyre Council offers this development through many of its career paths.

To apply please click the Apply Now link below.