Contact Centre Advisor

The City Recruiter Group Ltd; Stockport; On-site; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency in Stockport is seeking a Contact Centre Advisor to provide empathetic support to customers in need of financial assistance. This role includes handling calls, live chat, and emails, focusing on genuine customer care rather than targets. The position offers comprehensive training, bonuses, and a pathway to senior positions within the company. Applicants are required to have at least a year of contact centre experience, ensuring a supportive work environment with various perks.

Benefits

Fully paid training for the first 12 weeks

Bonuses up to £210 per month

Health care via Bupa

Access to free fitness workouts

28 days holiday

Yearly awards ceremonies

Retail discount card

Monthly bonus for good service

Qualifications

• At least 1 year's experience in contact centre or telephone-based roles is required.
• Must demonstrate natural compassion and understanding for customers in financial difficulty.

Responsibilities

• Handle calls and provide support regarding affordability checks.
• Assist customers in financial difficulty and discuss payment options.
• Respond to live chat, social media inquiries, and emails.

Skills

Empathy

Customer support

Compassion

Communication

Problem-solving

Job description

Contact Centre Advisor - Stockport

Basic salary £23,100 + monthly bonuses = £25,000

Start dates tailored around you

With a guaranteed progression route into a senior team, this could finally be the role where you get your big break. Within a year with us you could reach heights your current role just isn’t providing.

We are a fully office based environment, with 1PM early finishes 2 weeks out of 4, and endless rewards in a family feel environment.

We promise to give you the tools to have a successful career, which includes:

• Fully paid training for the first 12 weeks in the role
• Immediately earn bonuses up to £210 per month
• Move into our Senior Team within 6 months in the business
• Gain a senior title, and move into our banking division, gaining banking expertise
• A certificate & accreditation that is recognised in the industry
• An increase in basic salary when you reach 12 months with us
• ANOTHER increase in basic salary after 2 years with us
• Floor walk, assist new starters, coach and become our next Team Leader…

The key to success in this role is using your empathy skills.

We have a huge focus on vulnerable customers, who are in financial difficulty. Therefore we want individuals who have natural compassion and understanding for others. If you thrive off helping others in a time of need, this role will give you the ultimate job satisfaction.

We appreciate dealing with real emotions can be the hardest part of the role, which is why we have a rewards package your guaranteed to use.

• Spa day to cocktail classes for employees
• Weekly games and challenges on the floor to win prizes
• Retail discount card you can use in Boots, ASOS, Selfridges etc.
• Win vouchers for good customer service recognition
• Yearly awards ceremonies & fantastic Christmas parties
• Private healthcare via Bupa
• Access to free fitness workouts
• Cash bank and voucher schemes
• Free snacks provided throughout the day
• Monthly bonus up to £210
• Guaranteed salary increase in Year 1 & Year 2, and regular salary reviews
• 28 days holiday
• Sick pay

Your duties are simple... deal with calls, provide support on affordability, cover a full financial check with customers, flag those who need extra assistance, and discuss options via direct debits and payments.

You'll be happy to know our sole focus is on helping customers rather than working on targets, which gives you total freedom on your calls to assist in a time frame that's right for your customers.

You'll answer 30 calls per day, live chat enquiries, social media messages and emails.

As this is based in a contact centre environment we are looking for individuals who have at least 1 year's worth of contact centre or telephone based experience. This is a MUST for the role, without this you will not be considered.

2 week rotational shift pattern:

• Week 1 shift: 7:15 AM - 1:15 PM Monday to Friday (Saturday shift)
• Week 2 shift: 1:15 PM - 9 PM Monday to Thursday, early finish on Fridays

Apply now to be considered