Contact Center Team Lead - Growth & Coaching & Upsell

Brook Street UK; Eastleigh; On-site; GBP 40,000; Full time

Job summary

A recruitment agency seeks a Contact Center Team Leader for a full‑time, permanent position in Eastleigh, England. The successful candidate will lead a team in a busy call center, overseeing inbound and occasional outbound calls. Applicants should have experience in team leadership, excellent communication skills, and a keen attention to detail. This role offers benefits such as pension contributions, generous leave, and uncapped bonus potential, with a realistic OTE of £40,000.

Benefits

Pension contributions

Generous leave

Uncapped bonus potential

Qualifications

• Experience in a team lead role, ideally in a call centre environment.
• Strong verbal and written communication skills.
• Ability to work in a busy and dynamic environment.

Responsibilities

• Lead a team in a busy call centre environment.
• Focus on inbound calls and manage occasional outbound calls.
• Ensure team meets performance targets and customer satisfaction.

Skills

Leadership skills

Excellent communication

Attention to detail

Job description

A recruitment agency is seeking a Contact Center Team Leader for a full‑time, permanent position based in Eastleigh, England. The role requires leading a team in a busy call centre environment, focusing on inbound calls and occasional outbound calls. Candidates should have experience in a team lead role, excellent communication skills, and attention to detail. Benefits include pension contributions, generous leave, and uncapped bonus potential with a realistic OTE of £40,000.