Consumer Duty Business Analyst

Capgemini; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global consulting firm is seeking a Business Analyst in Glasgow to support Consumer Duty initiatives. The ideal candidate will have experience in Investment Banking, strong analytical skills, and proficiency in tools like Excel and JIRA. You will collaborate with various teams to ensure compliance with FCA regulations and help drive customer outcomes. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Proven experience as a Business Analyst in Investment Banking or Capital Markets.
• Strong understanding of FCA Consumer Duty principles and regulatory landscape.
• Experience with financial products such as derivatives, equities, fixed income, and structured products.

Responsibilities

• Lead the analysis and delivery of Consumer Duty requirements.
• Collaborate with stakeholders to assess customer outcomes.
• Map end-to-end customer journeys.

Skills

Business Analysis

Stakeholder Management

Analytical Skills

Problem-solving

Financial Products Knowledge

Tools

Excel

PowerPoint

Visio

JIRA

Confluence

Job description

Overview

We are seeking a highly skilled Business Analyst with a strong background in Investment Banking and Capital Markets to support our Consumer Duty initiatives. The ideal candidate will have a deep understanding of financial products, regulatory frameworks, and customer outcomes, and will play a key role in ensuring our compliance with the FCA's Consumer Duty regulations.

Your Role

• Lead the analysis and delivery of Consumer Duty requirements across investment banking and capital markets functions.


• Collaborate with stakeholders to identify and assess customer outcomes, product governance, and fair value assessments.


• Map end-to-end customer journeys and identify areas of risk or non-compliance.


• Translate regulatory requirements into actionable business and technical specifications.


• Support the development of MI and reporting frameworks to monitor Consumer Duty compliance.


• Conduct gap analysis and impact assessments for new and existing products.


• Work closely with Compliance, Risk, Legal, and Product teams to ensure alignment with regulatory expectations.


• Facilitate workshops and stakeholder meetings to gather requirements and drive consensus.


• Prepare documentation including business requirements, process flows, and user stories.

Your Profile

• Proven experience as a Business Analyst in Investment Banking or Capital Markets.


• Strong understanding of FCA Consumer Duty principles and regulatory landscape.


• Experience with financial products such as derivatives, equities, fixed income, and structured products.


• Excellent analytical and problem-solving skills.


• Strong stakeholder management and communication abilities.


• Proficiency in tools such as Excel, PowerPoint, Visio, and JIRA/Confluence.


• Ability to work independently and manage multiple priorities.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.