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A national waterways organization is seeking a Site Supervisor to join their Direct Services team. The role involves organizing maintenance and repair works across the London & South East region, ensuring a positive visitor experience. The ideal candidate will have strong organizational skills, a commitment to customer service, and experience in managing a team. This position offers Monday to Friday hours, with potential for overtime during emergencies.
Location: Administratively based out of Leighton Buzzard yard, the day‑to‑day of this role requires travel across the London & South East region.
Hours: The post holders will be required to work an annualised hour’s system which is Monday to Friday. Overtime and possible weekend work applicable when reacting to emergency repairs that help to get our waterways open to our customers.
We are looking for a Site Supervisor to join our Direct Services team. As the Trust continues to evolve and develop, so has our recognition that excellence in customer service is essential for our long‑term success. We are looking for an organised and engaging Site Supervisor, who genuinely believes and demonstrates that a positive customer experience is central to how they work and how they set expectations of their team.
In this role, you will provide excellence in the visitor experience for the Canal & River Trust through the effective planning and delivery of a programme of maintenance and repair works to protect and enhance the reputation of the network as a valued national asset and the provision of customer service. You will be responsible for your team from scheduling to recruitment.
You will also care and ensure t...