Confidential Reporting Manager

Royal Mail Group; Remote; GBP 45,000 - 52,000; Full time

Job summary

A leading postal service provider is seeking a Confidential Reporting Manager to oversee critical investigations within their Security & Business Resilience team. This remote role includes managing day-to-day inquiries from law enforcement and ensuring robust processes for whistleblowing reports. Candidates should have strong interpersonal skills, experience in investigations, and knowledge of relevant legal frameworks. The position offers a competitive salary, annual bonus, and generous benefits including family support and wellbeing services.

Benefits

10% annual bonus potential

25 days annual leave plus bank holidays

Company pension scheme

Family friendly support

24/7 wellbeing services

Qualifications

• Experience working within a Covert Authorities Bureau (CAB) office environment – highly desirable.
• Knowledge of legal frameworks (IPA 2016, RIPA 2000, DPA 2018/GDPR).
• High integrity and discretion.

Responsibilities

• Managing the day-to-day enquiries and information requests from LEAs.
• Processing high-volume data requests (IPA, DPA) and acting as Single Point of Contact for RPAs.
• Handling court orders, preparing evidence, and attending proceedings.

Skills

Experience conducting/overseeing investigations and/or whistleblowing processes

Strong interpersonal and influencing skills

Excellent communication and sound judgment

Strong analytical skills and attention to detail

Computer literacy (MS Office, databases)

Job description

Job reference 333549
Confidential Reporting Manager

Salary £45,944 - £51,741 depending on skills, experience and location.

10% annual bonus potential with 25 days annual leave plus bank holidays, rising with service, and a company pension scheme with highly competitive contribution rates.

Permanent, Full time.

This is a remote role with travel as required, to include quarterly meetings in London and occasional stakeholder meetings around the UK.

We're looking for a Confidential Reporting Manager to join our Security & Business Resilience team, part of the wider Legal & Compliance function. This is a critical role that helps protect our people, our business, and our reputation.

You’ll work primarily in our Transactions and Disclosures Team and be part of the Confidential Reporting function. Liaising with law enforcement and public authorities, you’ll play a key role in safeguarding trust and compliance across the organisation.

What you'll be doing

• Managing the day-to-day enquiries and information requests from LEAs.
• Processing high-volume data requests (IPA, DPA) and acting as Single Point of Contact for RPAs.
• Supporting covert surveillance assessments and inspections.
• Handling court orders, preparing evidence, and attending proceedings.
• Managing security vetting procedures and maintaining audit readiness.
• Managing Whistleblowing reports, ensuring timeliness and robust processes are adhered to.

We're looking for

• Experience conducting/overseeing investigations and/or whistleblowing processes.
• Experience working within a Covert Authorities Bureau (CAB) office environment – highly desirable.
• Knowledge of legal frameworks (IPA 2016, RIPA 2000, DPA 2018/GDPR).
• Criminal investigation processes and evidence handling – highly desirable.
• Strong interpersonal and influencing skills.
• Excellent communication and sound judgment.
• High integrity and discretion.
• Ability to work independently under pressure.
• Strong analytical skills and attention to detail.
• Computer literacy (MS Office, databases).
• Willingness to undertake internal risk management training.

Please note: The successful candidate will be required to attain Security Clearance to SC level.

Extra Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay.
• Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• *Available only to perm employees.

Next Steps

The next stage of the selection process will be a face-to-face/virtual interview consisting of competency-based and role-specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills, we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Wednesday 14th January 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

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