Conference and Events Operations Manager - Excel London

Levy UK; City Of London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading hospitality firm in London seeks a Conference and Events Manager to oversee event operations and manage a high-performing team. This role involves ensuring compliance with health and safety standards, managing finances, and enhancing client relationships. Ideal candidates will have experience in a demanding events or hospitality environment and strong leadership skills. A competitive salary of £37,000 plus excellent benefits awaits the right applicant.

Benefits

Healthcare & wellbeing support

23 days' annual leave

Development opportunities

Qualifications

• Experience in hospitality, events, or food & beverage environment.
• Proven leadership skills to inspire and develop a high-performing team.
• Strong focus on client satisfaction and service excellence.

Responsibilities

• Oversee day-to-day running of event operations.
• Lead and develop a team to deliver outstanding service.
• Manage financial performance and client relations.

Skills

Leadership

Client focus

Communication skills

Strategic thinking

Collaboration

Job description

Overview

Conference and Events Manager - Excel London, E16 1XL | Full-Time / Permanent

£37,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

The role

As a Conference & Events Operations Manager, you will oversee the day-to-day running of event operations, leading and developing your event team to deliver outstanding service. You will manage people, health & safety compliance, financial performance, and client relations, while driving operational excellence and supporting growth. This role requires a hands-on leader who can balance operational detail with each eventeels unique vision.

What we’re looking for

• Lead, motivate, and develop the operations team to deliver exceptional service across all events.
• Ensure compliance with health, safety, and company regulations, embedding a strong safety culture.
• Manage financial performance through cost control, reporting and staff scheduling.
• Support client relationships with our Sales & Events Team, ensuring all requirements are met before, during, and after events.
• Take ownership of the planning of your events, liaising with all relevant internal departments to ensure that all areas of your event needs are met.
• Drive customer satisfaction initiatives and provide detailed feedback to continuously improve service.
• Uphold company standards, policies, and values, ensuring operational excellence at all times.
• Collaborate with internal teams, including sales, finance, logistics, and HR, to achieve shared goals.

Qualifications & experience

• Experience in a demanding hospitality, events, or food & beverage environment (essential).
• Proven leadership skills, with the ability to inspire, coach, and develop a high-performing team.
• Strong client and customer focus with a passion for service excellence.
• Excellent communication and influencing skills, able to engage with stakeholders at all levels.
• Strategic thinker with the ability to adapt, innovate, and lead through change.
• Collaborative, enthusiastic, and solutions-focused approach.
• Experience in conference & banqueting, meeting and events or stand catering operations.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days’ additional leave after returning from maternity leave; Day off for your baby’s first birthday; Enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts; 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme; Life Assurance; Preferred rates on salary finance products
• Development opportunities: Professional subscriptions; Ongoing training and structured career pathways; Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.