Concierge - Luggage Porter

Leonardo Royal Hotel London Tower Bridge; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in London is seeking a Concierge to greet and welcome guests, providing local recommendations and delivering first-class service. The ideal candidate will have a warm personality, genuine desire to exceed guest expectations, and ability to organise multiple requests. The role offers perks such as special room rates, recognition schemes, and ongoing training for professional development.

Benefits

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Genuine desire to support others in a fast-paced environment.
• Organise and prioritise multiple requests at any given time.

Responsibilities

• Greet and welcome guests using savvy knowledge.
• Provide guidance and local recommendations for a great stay.
• Deliver first-class service to guests.

Skills

Warm and friendly personality

Ability to exceed guests’ expectations

Organisational skills

Ability to support others

Ability to prioritise requests

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first‑class service to our guests.

Some of the perks our colleagues enjoy include :

• Special rates on Leonardo Hotel rooms across the UK & Europe : get planning that city break you’ve been dreaming of!
• Company‑wide recognition scheme : for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme : earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate : we regularly host Thank You Week (your hotel could have anything from ice‑cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff : access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job‑related training programmes with clear paths for progression

If you’re our ideal Concierge, you will :

• Be yourself!
• Take all opportunities to exceed guests’ expectations
• Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
• Have a genuine desire to support others in a fast‑paced environment
• Be able to organise and prioritise multiple requests at any given time

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know‑how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest‑growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!