Concierge Apprentice - Swimming Required

GLL - Edmonton Leisure Centre; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure group in the UK is seeking a Concierge at their London center. This role is focused on delivering excellent customer service, welcoming guests, and managing inquiries and transactions. The ideal candidate will have a passion for people and engage in community outreach projects. The position requires flexibility with working hours, including early mornings and weekends.

Qualifications

• Passion for people and customer service.
• Ability to handle transactions and queries.

Responsibilities

• Provide a warm welcome to customers.
• Manage phone inquiries and transactions.
• Participate in community outreach projects.

Job description

Overview

If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.

Responsibilities

• Make a difference to every person who walks through our centres with a warm welcome or by selling them a membership.
• Answer the phone, deal with transactions, and handle queries.
• Go out into the community on outreach projects.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 40 hours a week. Exact shifts to be confirmed - including early mornings, evenings and weekends.

Expected Duration: 15 Months