Concierge Apprentice - Swimming Required

www.findapprenticeship.service.gov.uk - Jobboard; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

An organization providing community services in Eastleigh is seeking a Concierge to enhance customer experiences. Responsibilities include managing enquiries, selling memberships, and providing excellent customer service. This role also offers a Customer Service Practitioner Apprenticeship Level 2 qualification over 15 months. Benefits include discounted gym membership and various retail discounts.

Benefits

Discounted gym membership

25% off Red Letter Days

Health assurance

Qualifications

• Ability to handle incoming calls and manage customer enquiries.
• Experience in customer-facing roles is beneficial.
• Strong cash handling skills and attention to detail.

Responsibilities

• Act as the first point of contact for customers.
• Respond to membership queries and handle transactions.
• Participate in community outreach projects.

Skills

Customer Service

Communication

Sales Skills

Education

Customer Service Practitioner Apprenticeship Level 2

Job description

As a Concierge, you'll enjoy making a difference to every person who walks through our centres, whether with a warm welcome or by selling memberships to enhance their lifestyle.

Our Concierges respond to enquiries, converting them into memberships. They are often the first point of contact for customers; you'll answer the phone, handle transactions, address queries, and participate in community outreach projects.

While learning with GLL, your role will include:

1. Being the first point of contact for customers
2. Answering incoming calls
3. Handling transactions, including setting up direct debits and cash handling
4. Managing membership enquiries and sales
5. Delivering excellent customer service
6. Responding to customer queries
7. Setting up equipment
8. Supporting your team daily by preparing studios, gyms, or sports halls for activities and maintaining the centre's cleanliness
9. Attending and participating in apprenticeship workshops, meetings, and reviews
10. Meeting all training and qualification deadlines in coordination with your tutor and manager

GLL offers a great range of benefits for its employees:

• Values-driven organisation with learning and development opportunities
• Discounted gym membership for you and your partner
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days and Buy A Gift
• 20% off GLL spa treatments and products
• Ride to work scheme
• Free eye tests and discounted glasses
• Good pension schemes
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• An inclusive employer that values diversity

At GLL, you will work towards a Customer Service Practitioner Apprenticeship Level 2 qualification over 15 months.