Concierge

Four Seasons; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is looking for an exceptional Concierge to join its Front Office team. The ideal candidate will have a strong background in luxury hotels and knowledge of London, committed to delivering highly personalized service. Responsibilities include responding to guest requests, providing recommendations, and maintaining high service standards. The position requires flexibility with hours and a current membership of Les Clefs d'Or. Competitive remuneration and benefits are offered, including training and career development.

Benefits

Highly competitive remuneration package

Excellent training and career development opportunities

Complimentary accommodation at other hotels

Qualifications

• Proven experience working as a Concierge in a five star luxury hotel.
• Current membership of Les Clefs d'Or is required.
• Fluent spoken and written English essential.

Responsibilities

• Respond to a wide range of guest requests.
• Assess individual needs and provide personalized recommendations.
• Maintain service standards and values of the hotel.

Skills

Excellent communication skills

Knowledge of London

Adaptability

Job description

About Four Seasons

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.

Four Seasons Hotel London at Park Lane is seeking an exceptional Concierge to join our Front Office team.

This role is ideal for a passionate hospitality professional with a strong background in luxury hotels and a deep understanding of London, who is committed to delivering intuitive and highly personalised service at every guest interaction.

About the role

As a Concierge, you will be responsible for responding to a wide range of guest requests, accurately assessing individual needs and adding thoughtful personal recommendations to enhance the guest journey. You will play a key role in creating memorable experiences while upholding the service standards, values, and policies of Four Seasons. You will be required to adapt to the evolving needs of the Front Office and Guest Services operation and thrive in a fast paced, luxury environment that demands discretion, adaptability, and exceptional attention to detail.

What you will do

• Proven experience working as a Concierge within a five star luxury hotel environment.
• Current membership of Les Clefs d’Or is required.
• Advanced and up to date knowledge of London, including restaurants, arts, culture, events, and wider UK destinations.
• Excellent communication skills, with fluent spoken and written English.
• Additional languages are advantageous but not essential.
• A flexible approach to working hours, with the ability to work evenings, weekends, and night shifts as required to ensure full Concierge coverage.
• The legal right to work in the UK is required.

Benefits

• Highly competitive remuneration package.
• Excellent Training and Career Development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Uniform and tasty meals at Zest while on duty.
• Fruits, coffee/tea and ice cream available throughout the day.
• The opportunity to engage in diverse and challenging work.
• Opportunities to build a successful career with global potential.
• Season Ticket Loan & cycle to work scheme.
• Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.
• Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit.
• Employee Recognition Programmes and more.

We look forward to receiving your application!