Concierge

Four Seasons Hotels Limited; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel brand in City of Westminster is seeking an outstanding Concierge to enhance guest experiences. The ideal candidate will possess proven luxury hotel experience, hold membership with Les Clefs d'Or, and have extensive knowledge of London's offerings. You will be responsible for responding to guest requests and maintaining high service standards in a dynamic environment. This opportunity comes with an engaging team culture and attractive benefits, making it ideal for a passionate hospitality professional.

Benefits

Highly competitive remuneration package

Excellent Training and Career Development

Complimentary accommodation at other hotels

Uniform and meals on duty

Fruits, coffee/tea available throughout the day

Annual Employee Party and events

Access to salary advance benefit

Qualifications

• Proven experience working as a Concierge in a five-star luxury hotel environment.
• Current membership of Les Clefs d'Or is required.
• Advanced knowledge of London, including restaurants and events.
• Flexible approach to working hours.

Responsibilities

• Respond to a wide range of guest requests and enhance their journey.
• Create memorable experiences while upholding service standards.
• Adapt to the evolving needs of the Front Office and Guest Services.

Skills

Fluent spoken and written English

Exceptional attention to detail

Adaptability

Knowledge of London and UK destinations

Job description

Responsibilities

As a Concierge, you will be responsible for responding to a wide range of guest requests, accurately assessing individual needs and adding thoughtful personal recommendations to enhance the guest journey. You will play a key role in creating memorable experiences while upholding the service standards, values, and policies of Four Seasons.

You will be required to adapt to the evolving needs of the Front Office and Guest Services operation and thrive in a fast paced, luxury environment that demands discretion, adaptability, and exceptional attention to detail.

Qualifications

• Proven experience working as a Concierge within a five star luxury hotel environment.
• Current membership of Les Clefs d'Or is required.
• Advanced and up to date knowledge of London, including restaurants, arts, culture, events, and wider UK destinations.
• Excellent communication skills, with fluent spoken and written English.
• Additional languages are advantageous but not essential.
• A flexible approach to working hours, with the ability to work evenings, weekends, and night shifts as required to ensure full Concierge coverage.
• The legal right to work in the UK is required.
• The opportunity to engage in diverse and challenging work.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other to how we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Location & Scope

About the location: Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London's famous sights. Four Seasons Hotel London at Park Lane is seeking an exceptional Concierge to join our Front Office team. This role is ideal for a passionate hospitality professional with a strong background in luxury hotels and a deep understanding of London, who is committed to delivering intuitive and highly personalised service at every guest interaction.

Benefits

• Highly competitive remuneration package.
• Excellent Training and Career Development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Uniform and tasty meals at Zest while on duty.
• Fruits, coffee/tea and ice cream available throughout the day.
• Season Ticket Loan & cycle to work scheme.
• Choice of dental insurance scheme or medical cash plan, as well as free life insurance if enrolled in the pension plan.
• Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream - a salary advance benefit.
• Employee Recognition Programmes and more!!