Concierge

Sanctuary Group; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing organization in Bury St Edmunds is seeking a Night Concierge for their Homelessness Service. The role involves handling customer queries, fostering supportive relationships, and ensuring the security of the service. Candidates should have experience working with vulnerable individuals and be comfortable using IT systems. This full-time position offers 42 hours of work per week on a 4 on, 4 off shift pattern with benefits including extensive holiday and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience working with vulnerable adults or mental health needs.
• Experience in challenging situations.
• Strong IT skills.

Responsibilities

• First point of contact for customer queries.
• Develop relationships with customers to help them build life skills.
• Handle emergency situations.
• Ensure service security and aid social activities.

Skills

Experience with young people or vulnerable adults

Ability to use IT systems confidently

Previous experience under challenging circumstances

Job description

Grove Park, 71-78 Grove Park, Bury St Edmunds, IP33 3BQ

£12.39 per hour

42 hours per week (4 shifts per week, on a 4 on, 4 off basis 6pm – 6am)

Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service at Grove Park, Bury St. Edmunds.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226870

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion and Diversity

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment

Home Care, Counseling, Healthcare