Concierge

Adullam Homes Housing Association Limited; Broadland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A supportive housing organization in Broadland is offering a fulfilling opportunity for a Waking Night Concierge. You will provide overnight assistance to young people in a supported accommodation, ensuring safety and security while following established procedures. This role requires effective incident response, monitoring overnight, and the ability to work alone. Competitive salary and benefits are included to support your career development in a respectful and inclusive environment.

Benefits

Competitive Annual Leave

Training and career advancement

Discounted goods and services

Group personal pension plan

Access to Thrive app

Access to Health and Rewards

Life assurance (4x basic salary)

Multidimensional wellbeing programmes

Refer a friend policy

Qualifications

• Experience in providing assistance in a supported accommodation setting.
• Knowledge of established practices for safety and security.
• Ability to handle incidents effectively.

Responsibilities

• Provide overnight assistance to young people.
• Monitor service and respond to incidents.
• Follow established procedures for safety.

Skills

Persuasiveness

Monitoring and assessment skills

Response to incidents

Job description

Overview

A fulfilling and exciting opportunity available for a Waking Night Concierge post in our young people's supported accommodation service in Buxton.

Responsibilities

• This role is a key member of the team, providing out of hours assistance to 12 young people within a 24 hour supported accommodation setting.
• Job holder will be expected to monitor the service overnight on a waking night from 8pm to 8am.
• They will have acquired knowledge through on the job experience and/or additional qualification.
• Most work undertaken will be of routine nature requiring the job holder to follow established practices, procedures and policies. Where incidents arise then job holder will be the first point of contact and will be required to respond to the needs of young people, incidents and follow procedures to maintain safety and security of residents.
• There will be requirement for lone-working on-site out of hours.
• The job holder will be required to display a degree of persuasiveness during the handling of incidents.
• The actions and decisions undertaken by the job holder will be determined predominantly by established and routine practices and processes. Where work deviates from established practices e.g., safeguarding concerns or anti-social behaviour then the job holder will be the first responder and will be required to respond appropriately to address or diffuse situations and to escalation to on call cover or emergency services.

Benefits

• Salary up to £24,570 per annum dependent on experience for 37.5 hours per week.
• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance - prorated for part-time employees).
• Training and career advancement.
• Discounted goods and services.
• Group personal pension plan.
• Access to Thrive app.
• Access to Westfield Health and Westfield Rewards/Discounts.
• Access to Blue Light Card.
• Life assurance (4x basic annual salary from the start of employment).
• Multidimensional wellbeing programmes and family-friendly policies for staff.
• Refer a friend policy.

Employer Commitment

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult and Children DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.