Compliance Officer - Insurance - Financial Services

John Lewis Partnership Plc; London; Hybrid; GBP 46,000 - 69,000; Part time

Job summary

A leading retail partnership in London seeks a Compliance Manager to support insurance propositions within their Financial Services team. This role entails ensuring regulatory compliance for General Insurance products, driving good customer outcomes, and collaborating with stakeholders. Candidates should have knowledge of the UK Financial Services regulatory framework and demonstrate strong communication and risk management skills. The role offers a hybrid working model with a contract duration of 6 months.

Qualifications

• Experience in FS regulatory compliance, monitoring and audit is ideal.
• Significant experience in stakeholder management and communication skills.

Responsibilities

• Provide compliance advice & guidance on regulatory requirements.
• Collaborate with stakeholders to achieve fair outcomes.
• Support delivery of projects with regulatory guidance.
• Develop strong working relationships with stakeholders.
• Improve existing controls environment.

Skills

Knowledge of UK Financial Services regulatory framework

Stakeholder management

Risk Management

Written and verbal communication skills

Reporting and analytics

Education

ICA Diploma in Governance, Risk and Compliance

Job description

About the Role

John Lewis Financial Services is a growing area of the Partnership. Our Financial Services team is responsible for a distinct and differentiated set of products with an accelerating growth plan, which means there has never been a more exciting time to join us. We are looking for a Compliance Manager to join our Risk and Compliance team to support the insurance propositions at John Lewis Financial Services. As a compliance SME, you'll be responsible for ensuring John Lewis Finance is compliant with regulatory and legal requirements for General Insurance products including Home, Car and Pet. In supporting these products you'll make sure our customers receive good outcomes and assist our Insurance Value Stream in maintaining a position of regulatory compliance. If you join us from 5th October, in addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.00 per hour for those enrolled onto Enhanced Hours Premium arrangements.

• Salary - £46,000.00 - £69,000.00

• Contract type: This position is a Secondment/Fixed Term contract for 6 months only.

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aim for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.

• Location - This role is based at our Pimlico Head Office.

• Please note this role requires a 2-stage interview process.

Key responsibilities

• Providing compliance advice & guidance (including ICOB, DISP, Consumer Duty), on a variety of content and materials, with a clear focus on driving good customer outcomes.
• Working in collaboration with our Insurance Value Stream and Third Party Principals to achieve fair outcomes for our mutual customers, including the identification of potential risks and issues and the strengthening of controls.
• Supporting the delivery of projects and small business changes with timely accurate regulatory guidance.
• Developing and maintaining strong working relationships with key stakeholders.
• Seeking to strengthen and improve the existing controls environment, providing ongoing support and guidance.
• Keeping up-to-date with regulations, informing the business of changes when relevant and helping them to respond accordingly.

Essential skills/experience you'll need

• Knowledge and awareness of UK Financial Services regulatory framework and understanding of FCA Conduct requirements (ICOBS Consumer Duty, DISP).
• Significant and demonstrable experience in stakeholder management, written and verbal communication, Reporting and analytics. Risk Management and organisation skills.
• Ideally experienced in FS regulatory compliance, monitoring and audit.

Desirable skills/experience you may have

• ICA Diploma in Governance, Risk and Compliance.
• Recognised industry accreditation.

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Details

• Closing Date: September 18, 2025
• Pay: £46,000.00 - £69,000.00 Annual
• Contract Type: Temporary
• Hours of Work: 35 Hours Monday To Friday
• Job Level: Partnership Level 7
• Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.