Compliance Manager

ISS Facility Services UK; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company in Reading is seeking a Compliance Manager to oversee compliance activities within the healthcare sector. In this full-time role, you will manage audits, ensure adherence to statutory and contractual obligations, and drive a culture of accountability within the team. The ideal candidate will have prior experience in compliance, strong analytical skills, and proficiency with relevant IT systems. Join us in making a positive impact on patient care through high standards of compliance and operational excellence.

Qualifications

• Proven experience in compliance, auditing, or contract management, ideally within healthcare.
• Strong understanding of compliance frameworks and standards.
• Ability to handle data interpretation and complex performance information.

Responsibilities

• Lead and manage compliance activities across the PFI contract.
• Oversee audits and ensure corrective actions are taken.
• Manage performance systems to meet contractual obligations.

Skills

Compliance and auditing

Contract management

Communication skills

Analytical skills

Organisational skills

Tools

Microsoft Office

Teams

SharePoint

Job description

Compliance Manager – ISS Facility Services Healthcare

Location: Prospect Park Hospital, Reading

Full-Time | Competitive Salary | Permanent

At ISS Facility Services Healthcare, we don’t just clean and maintain healthcare environments — we help create safe, compliant, and high-performing spaces that support better patient care. As a global leader in workplace experience and facilities management, we’re looking for an experienced Compliance Manager to join our team at Prospect Park Hospital and ensure our services meet the highest contractual and statutory standards.

The Role

This is a pivotal position within our Private Finance Initiative (PFI) healthcare contract — a complex, long-term partnership between ISS, the NHS Trust, and our Project Co partners. The Compliance Manager ensures ISS meets every contractual, statutory, and legislative requirement tied to this agreement, protecting both service quality and commercial performance.

Reporting to the Key Account Manager and working closely with the Head of Compliance, Healthcare , you’ll provide assurance that all service delivery is fully compliant, auditable, and aligned with legal, trust, and company standards. You’ll champion a strong compliance culture, manage audits and data integrity, and ensure that all performance information demonstrates ISS’s commitment to operational excellence and continuous improvement.

Key Responsibilities

• Lead and manage all contractual, statutory, and legislative compliance activities across the PFI contract
• Oversee internal and external audits, ensuring corrective actions and continuous improvement
• Monitor and manage performance systems, ensuring all contractual KPIs and reporting obligations are met
• Analyse and validate performance data, producing timely and accurate compliance reports
• Act as the principal contact for contractual and commercial compliance with Project Co and the NHS Trust
• Support Service Managers in developing and refining operational systems to drive quality and efficiency
• Attend and represent ISS at client and Trust compliance meetings, audits, and service reviews
• Drive risk reduction, safety, and governance across all departments
• Lead by example — fostering a culture of accountability, transparency, and compliance excellence

What We’re Looking For

• Proven experience in compliance, auditing, or contract management — ideally within healthcare or PFI environments
• Strong understanding of statutory, legal, and contractual compliance frameworks
• Excellent communication, analytical, and organisational skills
• Proficiency with IT systems, including Microsoft Office, Teams, and SharePoint
• Confidence interpreting data, contracts, and complex performance information

Personal Attributes

• Integrity, professionalism, and a proactive approach
• Strong leadership and interpersonal skills
• Analytical, detail-oriented, and commercially aware
• Able to work effectively both independently and collaboratively
• Calm and solution-focused under pressure

Why This Role Matters

In a PFI healthcare setting, compliance isn’t just a process — it’s the foundation of trust between ISS, the NHS, and the patients we ultimately serve. Your role will ensure that every service delivered is safe, compliant, and contractually sound, helping ISS avoid penalties, protect reputation, and continually improve how we support frontline care.

Why Join ISS

At ISS, you’ll be part of a global organisation that values people, purpose, and performance. We pride ourselves on creating workplaces where everyone feels supported, empowered, and inspired to make a difference.

You’ll join a dedicated healthcare team committed to improving patient environments, driving best practice, and strengthening long-term NHS partnerships.

To apply or learn more, please get in touch today.