Compliance Inspector

Strathclyde Partnership for Transport; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional transport organization in Glasgow seeks a Compliance Inspector to conduct audits on transport contracts and ensure operational compliance. The ideal candidate will have strong communication skills and customer service experience, with a commitment to safety and detail. This is a full-time position, offering various employee benefits including a pension scheme and professional development opportunities.

Benefits

33 Days Annual Leave

Pension Scheme

Employee Travel Pass

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role or operational environment.
• Ability to deal with high-pressure situations.
• Reliable and flexible with working patterns.

Responsibilities

• Conduct quality assurance audits of transport contracts.
• Monitor operational performance and compliance.
• Visit locations as necessary for inspections.

Skills

Communication skills

Customer service experience

Problem resolution ability

Knowledge of Bus network

Job description

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.

About The Role

Within the Bus Strategy & Delivery department, focused on delivering and improving Public Transport provision in the west of Scotland, we have a great opportunity to join our Schools Agency Services & Compliance Team.

The role of the Compliance Inspector is to provide a quality assurance audit of SPT related transport contracts by monitoring of operational performance/compliance and by inspection of vehicle condition. This involves observing the operation of transport contracts, Partnerships, traffic regulation matters, travel on services where necessary and visit relevant locations as directed, in the furtherance of such activities.

About You

You will have excellent communication skills both verbally and face to face, with experience in a customer-facing role or in a front-line customer oriented, commercial or operational environment. You must be capable of dealing with high pressure situations and resolving customer and operational issues as well as the ability to work in an environment where a high level of concentration, vigilance and safety awareness is required. You will be a team player, who is reliable, punctual with a flexible approach to working patterns. In-depth knowledge of the Bus network in the Strathclyde area is desirable.

Full time hours will be 35 hours per week working Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.

You will be based at 131 St Vincent Street, Glasgow. The role includes site visits to other locations and accordingly a driving licence is required.

Further details of the role and key responsibilities are set out in the job description.

Benefits

Working at SPT comes with many benefits you can look forward to:

• 33 Days Annual and Public Holiday Entitlement
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Salary Sacrifice Bus or Rail Season Ticket Scheme - subsidised at a maximum of £645 towards the cost
• Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
  
  

How to Apply?

To apply, please select the ‘apply now’ button to complete an online application form.

Closing date for applications will be midnight on 2 September 2025.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

For applicants with special requirements, or if you have any questions, please email [e-mail] quoting the above reference.