Compliance And Performance Manager

Medirest; Watford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare service provider in Watford is seeking an experienced Compliance and Performance Manager to ensure contract compliance and improve operational excellence. The ideal candidate will have a strong background in quality assurance and commercial acumen. Responsibilities include leading compliance activities, managing quality standards, and building client relationships. A comprehensive benefits package is offered, including pension scheme and healthcare benefits.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Quick access to a Digital GP

Exclusive travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness and exercise classes

Qualifications

• Proven experience with contractual payment mechanisms.
• Experience in healthcare or complex organizational environments.
• Background in auditing or quality assurance.
• Results-oriented with evidence of improving quality.
• Understanding of legal principles and regulatory frameworks.

Responsibilities

• Lead contractual compliance activities and ensure obligations are met.
• Support operations teams in creating robust frameworks for contract delivery.
• Manage quality, health & safety requirements, and provide training.
• Monitor labour hours and operational efficiency.
• Build and maintain positive client relationships and manage contractual claims.

Skills

Commercial knowledge

Quality assurance

IT skills

Communication abilities

Stakeholder engagement

Negotiation

Project management

Job description

About the Role

We are seeking an experienced and highly motivated Compliance and Performance Manager to join our team at Medirest, working with the NHS Trust. Working alongside the Senior Team, you will take a lead role in ensuring commercial and contract compliance, providing expert advice to internal and external stakeholders, and supporting informed commercial decision-making.

This role is ideal for someone with strong commercial acumen, a proven track record in quality assurance, and a passion for driving operational excellence in a complex, multi-stakeholder environment.

Key Responsibilities

• Lead contractual compliance activities, ensuring obligations, SLA’s, and performance mechanisms are met.
• Support operations teams in creating robust frameworks for contract delivery and compliance.
• Manage quality, health & safety, and monitoring requirements, setting benchmarks and providing training for consistent standards.
• Oversee communication, administration, and audit functions across Trust sites.
• Develop and implement quality plans to meet contract specifications and address deficiencies promptly.
• Produce and report management information relating to quality, H&S, and performance metrics.
• Monitor labour hours and operational efficiency, identifying opportunities for improvement.
• Ensure all HSE procedures are implemented, incidents are reported, and training records are maintained.
• Support risk management at operational, financial, commercial, and technical levels.
• Build and maintain positive client relationships and manage contractual claims or disputes.
• Support Sales and Legal Teams in due diligence, benchmarking, and evaluating commercial opportunities.
• Participate in projects to support sector objectives and undertake other duties as required.

Qualifications, Skills, and Experience

• Proven commercial knowledge and experience with contractual payment mechanisms.
• Previous experience in a similar role, ideally within healthcare or a complex organisational environment.
• Background in auditing or quality assurance.
• Strong IT skills and excellent communication abilities.
• Results-oriented with evidence of improving quality in prior roles.
• Experience interpreting and developing contract schedules, SLA’s, method statements, and KPIs.
• Understanding of legal principles, GDPR, and other regulatory frameworks.
• Demonstrated experience in stakeholder engagement, negotiation, and project management.

How to Apply

If you are a proactive, detail-oriented professional with a passion for compliance, quality, and performance management, we would love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1009/42970001/52761995/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!