Complex needs support worker (salary: 24043.50 - 24843.00 per annum, permanent, 37.5 hours per week)

Bournemouth Churches Housing Association; Plymouth; On-site; GBP 24,000 - 25,000; Full time

Job summary

A charitable housing association in Plymouth is seeking a Complex Needs Support Worker to provide case management and support for individuals facing homelessness. The role requires the ability to work effectively in a team, handle challenging situations, and deliver trauma-informed care. Ideal candidates will have a compassionate approach and a strong understanding of the complexities faced by vulnerable individuals. This role offers the opportunity to make a real difference in people's lives and requires flexibility in working hours.

Benefits

Friendly and supportive environment

Achieve real job satisfaction

Comprehensive training

Qualifications

• Experience working with socially excluded people is preferred.
• Ability to provide trauma-informed care.
• High emotional intelligence.

Responsibilities

• Provide support and case management to individuals with complex needs.
• Work as part of a team to support customers experiencing homelessness.

Skills

Working knowledge of issues affecting people with complex needs

Effective team worker

Sound decision-making

IT literate

Compassionate and patient approach

Flexible to change

Job description

Complex Needs Support Worker (Salary: 24043.50 - 24843.00 per annum, permanent, 37.5 hours per week)

Data: 27/11/2025

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

The team works with customers in vulnerable situations and complex customers who are experiencing homelessness.

In this role you will provide support and case management to people with multiple and complex needs using The Plymouth Alliance (TPA) principles. It would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issues. You will also have the energy and enthusiasm to provide positive support and trauma‑informed care to those who need our support. It is a role where you can really make a difference.

You will be working as part of a team to provide support to our customers experiencing homelessness. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

What we offer

• work within a small professional team in a friendly and supportive environment;
• achieve real job satisfaction in a rewarding and challenging role;
• focus on building trusting relationships with our customers;
• receive full training in trauma‑informed approaches, managing mental health, substance misuse and accommodation services;
• liaise with external providers to access services that support customers

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Rolling interviews on offer so please apply ASAP.

Skills and qualifications

• A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing;
• Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do;
• Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required);
• Able to make sound decisions;
• IT literate;
• Completion/finisher;
• A creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages;
• Innovative and proactive; looks at ways to improve systems and procedures for the benefit of the customer and to be more efficient;
• Emotionally intelligent;
• Flexible to change

37.5 hours per week – mix of 7.45am – 4pm and 14.00pm – 22.15pm including one weekend a month. 4‑week rolling pattern for rota.

Bournemouth Churches Housing Association