Complex Needs Support Worker

Red Snapper Recruitment; Coventry; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a Specialist Support Worker in Coventry to assist individuals facing homelessness with complex needs. The position is full-time and permanent, offering a salary of £29,000 per annum for 40 hours per week. Responsibilities include managing a caseload, supporting tenancy and access to specialist services, and delivering both individual and group support. Candidates should have strong experience in accommodation-based services and a trauma-informed approach, with travel required across the UK.

Qualifications

• Experience supporting people experiencing homelessness or multiple disadvantage.
• Experience in accommodation-based services and tenancy management.
• Confidence managing safeguarding, risk and complex needs.

Responsibilities

• Manage a caseload and deliver outcome-focused support plans.
• Support access to specialist services (mental health, drug & alcohol, employment).
• Deliver 1:1 and group-based support.

Skills

Supporting people experiencing homelessness

Tenancy management

Trauma-informed approach

Risk management

Job description

We're hiring for a complex needs support worker in Coventry (Homelessness & Complex Needs)

£29,000 per annum

⏰ Full-time, permanent

40 hours per week, 5 days out of 7 (including weekends 1 in 4), between 8am-8pm

Ideally 29th December

Rotas issued 4 weeks in advance

We're currently recruiting for a Specialist Support Worker to join a new Active Opportunity Pathway (AOP) service in Coventry, supporting people experiencing homelessness and multiple disadvantage.

About the role

This is an accommodation-based role where you'll work in a strength-based, trauma-informed way, supporting residents with complex needs including mental health, substance misuse and offending histories.

You’ll be involved in

• Managing a caseload and delivering outcome focused support plans
• Tenancy and rent management
• Supporting access to specialist services (mental health, drug & alcohol, employment)
• Delivering 1 : 1 and group-based support
• Working closely with internal teams and external partner agencies
• Complete regular accommodation inspections

This is a new and developing service, offering the opportunity to make a real impact and help shape best practice from the ground up.

About you

• Strong experience supporting people experiencing homelessness or multiple disadvantage
• Experience in accommodation-based services and tenancy management
• A trauma-informed, non-judgemental and strengths-based approach
• Confidence managing safeguarding, risk and complex needs

Enhanced DBS, satisfactory references and a full UK driving licence with access to a vehicle are required due to extensive travel across the UK will be required from time to time to support the delivery of role requirements