Complex Case Manager

Routes Healthcare; South Ribble; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading healthcare organization is seeking a Complex Case Manager to oversee a caseload of clients requiring complex care. You will coordinate care, manage transition and delivery, and ensure high standards of service. This role requires experience in complex care management and a passion for a people-first approach. The organization offers a competitive salary, a supportive work environment, and opportunities for personal development. If you are looking to make a difference in people's lives, we want to hear from you!

Benefits

25 days holiday

Additional bank holiday leave

Extra day for your birthday

Pension scheme

Employee Assistance Program (EAP)

Training and progression opportunities

Qualifications

• Experience in managing complex care packages with clinical interventions.
• Strong organisational and time management skills.
• Understanding of CQC requirements.

Responsibilities

• Take ownership of a caseload of complex clients managing their care packages.
• Coordinate and lead the transition, startup, and continuity of care packages.
• Develop comprehensive care plans and risk assessments.

Skills

People-first approach

Organisational skills

Time management

Understanding of CQC requirements

Experience managing complex care packages

Team management experience

Driving with own car

Job description

Job Title: Complex Case Manager (Non-Clinical)

Location: Preston/West Lanacshire Field Based

Salary: Up to 35K depending on experience plus bonus and on call payment

Contract: Full‑Time, Permanent

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person‑centred care.

Together, we’re building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A little about us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

What you’ll get

• Part of a team – nurses and everyone coming together and leaning on each other.
• Working closely with your Registered Service Manager and Nurse Case Manager(s).
• Centralised support teams to take a little off your plate and keep things running smoothly: HR, Payroll, Quality and Marketing to name but a few.
• Our in-house recruitment team to make sure you have the staff you need for your care packages; we pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.
• Routes Academy – opportunities to train and progress both you and your workers.
• Digital Care Plans, making our operations more efficient.
• Our own friendly IT team on hand to help you with any IT struggles or needs.
• Wellbeing and financial support with our Employee Assistance Program (EAP).
• 25 days holiday, additional bank holiday leave and an extra day for your birthday.
• Saving for future‑you with our Pension Scheme.
• A competitive salary plus an attractive bonus package based on service performance.
• A fun, friendly and supportive workplace (we have many great personalities!).

Looking for

• Someone passionate about putting people first.
• Organisational & time management skills.
• A good understanding of CQC requirements.
• Experience in managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis.
• Experience of managing a team of healthcare workers.
• Driver with access to your own car for work.

Core role

• Take ownership of a caseload of complex clients with clinical interventions such as spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care packages holistically.
• Co‑ordinate and lead the transition, start‑up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice.
• Uphold high standards in care and prioritise a person‑centred approach.
• Prioritise individual wellbeing in our care practices.
• Act as a responsive advocate for complaints and safeguarding, encouraging improvement.
• Develop comprehensive care plans and risk assessments.
• Provide support for your care packages through observations and mentoring sessions, and conduct regular reviews.

This could be the start of an incredible journey together, changing lives for people with complex care needs in our community. We look forward to hearing from you!