Complex Care Assistant

RJS Resourcing Ltd; Falmouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare staffing agency is seeking experienced Support Workers for providing 24-hour care to individuals with complex mental health needs in England. Roles include delivering trauma-informed support while managing risks associated with high-risk behaviours. Applicants should possess relevant experience and the ability to undertake physical intervention training. Both part-time and full-time contracts are available, along with competitive hourly pay and additional benefits such as holiday pay and training support.

Benefits

Holiday pay

Sick pay

Pension

Mileage (30p per mile)

28 days annual leave

Pool cars

Blue Light Card

Refer-a-friend scheme

24/7 Employee Assistance Programme

Company-paid social events

Qualifications

• Previous experience supporting individuals with complex mental health needs.
• Willingness to undertake physical intervention training.
• Experience in 2:1 or 1:1 intensive support packages.

Responsibilities

• Deliver safe, person-centred, trauma-informed support.
• Maintain constant observation and risk management.
• Support meal plans, routines, and emotional regulation.
• Respond to incidents of self-harm or escalating behaviour.
• Use de-escalation strategies and approved physical interventions.

Skills

Experience with complex mental health needs

Direct experience with eating disorders

Confident within PBS frameworks

Strong emotional resilience

Professional boundaries

Education

NVQ Level 2 or 3 in Health & Social Care

Job description

Pay: £12.82-£13.03 per hour

Support Worker - Complex Mental Health & Eating Disorders

We are recruiting experienced Support Workers to provide 2:1, 24-hour care for an individual with very complex mental health needs, including:

• Eating disorders
• High-risk self-harm behaviours (including ligaturing)
• Emotional dysregulation
• Potential requirement for physical intervention/restraint in line with Positive Behaviour Support (PBS)

Shift patterns are 12-hour shifts, both day and night and you will be expected to work every other weekend, nights is optional. Both part and full time contracts available.

Package

• Pay: £12.82 per hour (weekdays) | £13.03 per hour (weekends)
• Included: Holiday pay, sick pay, pension & mileage (30p per mile)
• Leave: 28 days annual leave
• Pay cycle: Monthly pay with annual reviews each April
• Hours: Guaranteed contracted hours
• Extras: Pool cars, Blue Light Card & refer-a-friend scheme
• Training: Full face-to-face induction, Care Certificate & ongoing development
• Support: 24/7 Employee Assistance Programme
• Culture: Company-paid social events

Key Responsibilities

• Deliver safe, person-centred, trauma-informed support at all times
• Maintain constant observation and risk management where required
• Support with meal plans, routines, emotional regulation and daily living
• Respond appropriately to incidents of self-harm or escalating behaviour
• Use de-escalation strategies and approved physical interventions
• Complete accurate documentation, incident reports and handovers
• Work closely with clinical teams, family members and commissioners

Essential Experience

• ✓ Previous experience supporting individuals with complex mental health needs
• ✓ Direct experience with eating disorders and/or high-risk self-harm
• ✓ Confident working within PBS frameworks
• ✓ Willingness and ability to undertake physical intervention training
• ✓ Strong emotional resilience and professional boundaries

You will need to be able to attend three days training if successful which is scheduled for end of January so this role commences beginning of Feb.

Experience in 2:1 or 1:1 intensive support packages and or NVQ Level 2 or 3 in Health & Social Care would be desirable.

If you're experienced, resilient, and committed to high-quality care — we want to hear from you.

You must possess full right to work in the UK and not require sponsorship to be considered for this post. If you do not possess this you will not be contacted.