Complaints Handler

Pertemps; Barnsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency in Barnsley is seeking a Complaints Handler to join the Royal Mail team. This role involves managing customer complaints professionally, ensuring high standards of service. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to remain calm under pressure. This temporary position offers a pay rate of £12.97 per hour with a start date of 15th September 2025.

Qualifications

• Previous experience in a customer service or complaints handling role preferred.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure.
• Strong attention to detail and problem-solving skills.
• Flexible, team-oriented, and able to work to deadlines.

Responsibilities

• Handle inbound calls, emails, and written complaints from customers.
• Investigate and resolve complaints in a timely manner.
• Liaise with internal departments to gather information.
• Record all interactions accurately.
• Follow Royal Mail complaint handling procedures.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Ability to handle pressure

Tools

Microsoft Office

Job description

Overview

Pertemps are seeking a Complaints Handler to join the dedicated team at Royal Mail Dearne Valley Mail Centre. Royal Mail is one of the UK’s most trusted and recognisable brands, delivering mail and parcels to over 29 million addresses. This role plays a crucial part in maintaining the high standards of customer service. You will be responsible for handling customer complaints efficiently, fairly and professionally – ensuring every customer receives the attention they deserve.

Responsibilities

• Handle inbound calls, emails, and written complaints from customers.
• Investigate and resolve complaints in a timely and empathetic manner.
• Liaise with internal departments to gather information and reach resolutions.
• Record all interactions accurately in line with data protection policies.
• Follow Royal Mail complaint handling procedures and uphold company values.
• Provide clear, concise, and courteous communication

Qualifications

• Previous experience in a customer service or complaints handling role (preferred).
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and handle challenging conversations.
• Strong attention to detail and problem-solving skills.
• Proficient in using computer systems and Microsoft Office.
• Flexible, team-oriented and able to work to deadlines.

Other Information

• Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm, Monday – Saturday (Saturday work is essential, you will get a day off in the week and rota’s are given 4 weeks in advance).
• Pay Rate: £12.97 per hour
• Start date: 15th September 2025
• Duration of Assignment: Temporary, likely to run until the end of December however this may be extended.
• Location: Barnsley, S73 0UF.

How to Apply

• If you\'re a strong communicator with a passion for customer service and want to be part of an organisation that keeps the UK connected, we’d love to hear from you.
• Please email [e-mail] and [e-mail]