Complaints Governance Specialist (Hybrid • Flexible Hours)

Lloyd's; Chatham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance marketplace located in Chatham is seeking an Associate for the Complaints Governance team. This role involves ensuring complaints are handled in compliance with Lloyd's and regulatory requirements. You will support policyholders, conduct risk sampling, and guide the market on regulatory issues. The ideal candidate is detail-oriented and eager to learn about the insurance industry while having familiarity with MS Word, Excel, and Outlook. This position offers flexibility through hybrid working and a comprehensive benefits package.

Benefits

Generous pension

Healthcare

Wellbeing programs

Flexible benefits package

Qualifications

• Eye for detail and eagerness to learn.
• Experience in complaints handling is a plus.

Responsibilities

• Ensure compliance with complaints handling processes.
• Support policyholders in making complaints.
• Conduct risk-based sampling of responses.
• Provide guidance on regulatory requirements.
• Address issues with managing agents to improve handling.
• Investigate the underwriting process.
• Protect the Lloyd's brand by timely communication.
• Ensure accurate data for regulatory reporting.
• Review processes for continual improvement.
• Support the management of the team.

Skills

Detail-oriented

Ability to learn about insurance processes

MS Word, Excel, and Outlook proficiency

Job description

A leading insurance marketplace located in Chatham is seeking an Associate for the Complaints Governance team. This role involves ensuring complaints are handled in compliance with Lloyd's and regulatory requirements. You will support policyholders, conduct risk sampling, and guide the market on regulatory issues. The ideal candidate is detail-oriented and eager to learn about the insurance industry while having familiarity with MS Word, Excel, and Outlook. This position offers flexibility through hybrid working and a comprehensive benefits package.