Complaints Customer Service Advisor - Temporary, Glasgow

Reed Talent Solutions; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is seeking a Customer Service Advisor for a temporary role in Glasgow. The Advisor will provide first-time solutions for customers via phone and email, manage complaints, and deliver excellent service. The ideal candidate should possess strong customer service experience and be confident in handling calls. This role requires Saturday work and flexibility, with training initially limiting annual leave. Join the team and contribute to an inclusive work environment focused on customer satisfaction.

Qualifications

• Proven record in a fast-paced customer service environment.
• Ability to handle difficult complaints professionally.
• Excellent telephone manner and telephony experience.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Manage complaints effectively and deliver quality service.
• Handle consecutive phone calls within agreed times.

Skills

Passion for delivering great customer experiences

Confidence in taking consecutive phone calls

Ability to prioritize and manage workloads

Flexible and adaptable to changing customer demands

Good level of spoken English

Strong telephone manner

Call centre experience

Tools

Email software

Spreadsheet software

Word processing software

Job description

A leading staffing agency is seeking a Customer Service Advisor for a temporary role in Glasgow. The Advisor will provide first-time solutions for customers via phone and email, manage complaints, and deliver excellent service. The ideal candidate should possess strong customer service experience and be confident in handling calls. This role requires Saturday work and flexibility, with training initially limiting annual leave. Join the team and contribute to an inclusive work environment focused on customer satisfaction.