Complaints Advisor

Elite Personnel; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading staffing agency is seeking a Complaints Advisor in Leeds to handle escalated customer complaints effectively. The ideal candidate will have proven customer service experience and the ability to manage enquiries to resolution. Responsibilities include ensuring compliance with GDPR, maintaining accurate customer records, and delivering compassionate service. A strong command of written English and professionalism is vital. This role offers a supportive environment with a generous benefits package.

Benefits

Onsite free parking

Generous benefits package

Outstanding facilities

Qualifications

• 1+ years of customer service experience in a busy environment.
• Strong listening skills and clarity in written and verbal communication.
• A self-motivated, compassionate team player.

Responsibilities

• Handle escalated customer complaints with a swift response.
• Provide appropriate solutions and alternatives within set timelines.
• Document customer interactions and ensure GDPR compliance.

Skills

Customer Service experience

Professional telephone manner

Active listening skills

Good command of English grammar

Experience with enquiry resolution

Ability to work in a fast-paced environment

Job description

Permanent Leeds Posted 11 hours ago

Do you have Customer Service experience? Are you currently seeking an exciting new permanent job? Would you like to work within a multi award‑winning company with ambitious growth plans and a great team culture? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!

Your duties as Complaints Advisor will include :

• Handling escalated customer complaints received internally or through alternate customer feedback avenues
• Providing appropriate solutions and alternatives within the time limits
• Following up to ensure resolution and customer satisfaction
• Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
• Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
• Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service

You will have :

• Customer Service experience
• Professional and clear telephone manner
• Active listening skills and appropriate empathy
• Good command of English grammar and language for accuracy in written communication
• Experience of owning a customer enquiry / complaint through to resolution
• Experience of working in a fast paced, vibrant and at times, pressured environment

In addition, you will be a driven, self‑motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.

In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work‑seekers for permanent positions, and as an Employment Business in the case of work‑seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Category: Customer Service
Job Level: Full‑time
Location: Leeds, West Yorkshire
Job Code: EP6391
Salary: Circa £26,000 pa