Complaints Administrator

Regional Recruitment Services; Northampton; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is looking for a Complaints & Route Coordinator in Northampton. In this full-time role, you will handle driver complaints, monitor delivery routes, and facilitate communication between drivers and management. The ideal candidate has strong communication and problem-solving skills, can remain calm under pressure, and is organized in managing multiple tasks. The position offers an annual pay of £28,500.

Qualifications

• Experience in a transport or logistics role is preferred.
• Ability to manage multiple tasks efficiently.
• Customer-service oriented approach.

Responsibilities

• Log and manage driver complaints effectively.
• Monitor and adjust delivery routes as necessary.
• Facilitate communication between drivers and managers.
• Assist with daily transport paperwork and updates.

Skills

Good communication skills

Calm under pressure

Problem-solving skills

Basic IT skills

Organised

Job description

Job Title: Complaints & Route Coordinator (Transport Support)

Location: Northampton

Pay: £28,500 annual

Department: Transport / Logistics

Reports to: Transport Manager / Operations Supervisor

Type: Full-Time Temporary - Permanent, Monday - Friday - 6 AM - 3 PM

Key Responsibilities:

• Handling Driver Complaints: Listen to and log complaints from drivers (e.g. delays, equipment problems, issues with routes or schedules). Find quick and fair solutions or pass them to the right person when needed. Keep clear records of all complaints and how they were resolved.
• Route Support: Help monitor and manage daily delivery routes. Make changes to routes if there are delays, traffic, or other issues. Keep drivers informed about any updates or changes to their routes.
• Communication: Act as the link between drivers, planners, and managers. Make sure everyone has the right information at the right time. Work with the warehouse or office team to solve problems as they happen.
• General Admin Duties: Help with daily transport paperwork and systems. Update records, schedules, or tracking systems as needed. Support the team with any other transport-related tasks.

Skills Required:

• Good communication skills - confident speaking with drivers and the team.
• Able to stay calm and professional under pressure.
• Good problem-solving and decision-making skills.
• Basic IT skills - able to use email, spreadsheets, and transport systems.
• Organised and able to manage several tasks at once.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.