Complaints Admin & Service Improvement Specialist

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 29,000 - 34,000; Full time

Job summary

A local government authority in Scotland seeks to enhance its complaints service by employing an individual to provide high-level administrative support, ensure communications are logged and responded to, and participate in improving service processes. The ideal candidate will aid in producing regular performance reports related to adult social care complaints and will be required to undergo standard checks prior to employment.

Benefits

Flexible working arrangements

Annual salary increments

Responsibilities

• Contribute to the effective delivery of a complaints service.
• Provide high-level administrative support to the Advice and Complaints Lead.
• Support the co-ordination of the service improvement plan and performance framework.

Job description

A local government authority in Scotland seeks to enhance its complaints service by employing an individual to provide high-level administrative support, ensure communications are logged and responded to, and participate in improving service processes. The ideal candidate will aid in producing regular performance reports related to adult social care complaints and will be required to undergo standard checks prior to employment.