Compensation Specialist (Permanent)

MIB; King's Walden; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance organization is seeking a Large Loss Specialist based in Milton Keynes to oversee high-value personal injury claims. The role involves comprehensive claims management, developing efficient strategies, and supporting skills development within the team. Candidates should have significant experience dealing with claims over £500k and possess strong judgement in risk assessment. This position features hybrid working arrangements, generous holiday benefits, and a focus on making roads safer for all.

Benefits

Contributory personal pension scheme

Life assurance

27 days holiday plus public holidays

Employee Assistance Programme

Enhanced maternity/paternity leave

Qualifications

• Proven experience of handling claims valued in excess of £500k.
• Good judgement and ability to balance risks.
• Experience using claims case management systems.

Responsibilities

• Manage end-to-end claims handling.
• Develop and apply effective claims strategies.
• Support skills gap identification and training delivery.

Skills

Handling significant personal injury claims

Commercial and claims risk assessment

Data processing and risk-based decision making

Claims case management system experience

Understanding of motor insurance principles

Understanding of Civil Procedure Rules

Periodic payment settlements

MIB claims handling processes

Tools

Microsoft products

Job description

Large Loss Specialist – Milton Keynes

All aspects of end-to-end claims handling. Keep up to date with good claims practice and champion this throughout the team and wider claims function. Act within set handling authorities as defined by the Claims Authorities Matrix. Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down. Support the wider Claims function with the identification of skills gaps and, where appropriate, the design and delivery of specific technical training to assist with their progression and succession plans. Deliver short‑term/one‑off projects and activities as required by and to the standards and outcomes agreed with line manager.

Qualifications & Experience

• Proven experience of handling significant personal injury claims valued in excess of £500k.
• Good judgement and ability to balance commercial and claims risks to achieve positive outcomes.
• Ability to process data quickly and make risk‑based decisions within the authorities provided.
• Experience using a claims case management system and Microsoft products.
• Unquestionable understanding of motor insurance and claims principles.
• Understanding of the Civil Procedure Rules and MIB stance on litigation.
• Understanding of settling claims using periodic payments.
• Understanding and application of the MIB agreements and claims handling processes/procedures, gained from experience of working as an MIB Claims Handler or in a similar insurance or legal role.

Salary & Benefits

• Salary: £320 (before tax) start‑up allowance.
• Hybrid working: 2 days in the office per week (Milton Keynes, MK14).
• Contributory Group – personal pension scheme, life assurance.
• Holiday: 27 days (plus public holidays) and holiday purchase scheme.
• Employee Assistance Programme – free access to online tools for mental and physical health.
• Enhanced maternity, paternity and adoption leave.

About MIB

At MIB our people are passionate about making roads safer by getting uninsured and hit‑and‑run drivers off our roads. Working in partnership with the Police, Insurers and Government, our collective aim is to make it a thing of the past. Last year we helped more than 34,000 people struck by uninsured and hit‑and‑run drivers and paid over £400 million in compensation to support victims rebuild their lives. Are you ready to take the lead on high-value, complex claims and make a real difference? In this pivotal role, you'll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures.

Monday – Friday office location: Milton Keynes. Job type: permanent.