Community Site Assistant

North Northamptonshire Council; England; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A local government council is seeking a Site Assistant to ensure excellent customer service at community centers and pavilions. This role involves managing facility hires, maintaining safety standards, and requires flexibility in working hours with a valid UK driving licence. The ideal candidate will be enthusiastic and customer-focused, helping local community groups succeed in their events.

Benefits

Competitive salary

Pension scheme

Generous leave entitlement

Hybrid working arrangements

Employee Assistance Programme

Qualifications

• Excellent customer service skills are essential.
• Must have a full valid UK driving licence.
• Willingness to assist community groups and organizations.

Responsibilities

• Assist in operational procedures for managing hires and activities.
• Ensure health and safety procedures within facilities are followed.
• Provide excellent customer service to users of facilities.

Skills

Customer service skills

Flexibility with working hours

Ability to drive

Job description

About The Role

Do you want to be part of a team that inspires change and has the interests of the community at its heart? Working at our community centres and pavilions, you will assist our customers to have the best experience when they use our facilities. You will be the customer-facing role to meet and greet hirers and ensure they have the best experience in a clean and tidy location.

Who We Are

Here at North Northamptonshire Council, we provide a wide range of services to its residents and the growing number of businesses based locally. As a Council, we are passionate about providing high quality services to our communities, residents, and businesses. As a new unitary authority, we are excited with the opportunity we have in building the Council of the future with our local communities. The Council is creating a “one team” culture which will be central to our future approach and will build the solid foundations needed to drive future service improvement.

What will you be doing?

The Site Assistant team provides a service that allows hirers to use our facilities across North Northamptonshire. Opening and closing sites, as well as cleaning to a high standard and maintaining good health and safety standards.

You will be the face of North Northamptonshire Council for those people using our facilities and you will be providing excellent customer service at all times.

Purpose of the job

Reporting to the Community Facilities Team Leader, this role is to assist in the operational procedures for managing hires and activities within the pavilions, community centres and parks including Ise Valley Pavilion, North Park Pavilion, Northampton Road Pavilion, Rockingham Road Pleasure Park, Counties Community Centre, Rothwell Community Centre, Melton Street Community Centre, Hazelwood Neighbourhood Centre and any other support required across North Northamptonshire. You will also ensure health and safety procedures within facilities are followed and provide a clean and safe space for members of the general public. The key aim is to provide an excellent customer service to regular users and hirers of our facilities.

About You

We are looking to recruit an individual who can be flexible with their working hours, as our community centres are open Monday to Sunday between 9am – 10pm. You must be able to drive between sites with a full valid UK driving licence using your own vehicle. With excellent customer service skills, you will be enthusiastic in your role and willing to help our customers where needed. This is a role which will require you to work with community groups and organisations, as well as teams across the directorate who hire our facilities.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

Customer-focused

Respectful

Efficient

Supportive

Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attachments

• Job Description and Person Specification

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