Community Services Administrator

Stockport NHS Foundation Trust; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local healthcare provider in Stockport is seeking an Administrator to provide essential reception and administrative support for community healthcare services. The ideal candidate will have excellent interpersonal skills, a flexible approach, and a focus on patient care. Key responsibilities include being the first point of contact for patients, managing records, and assisting in various administrative tasks. This role requires full access to a car and a valid UK driving licence. Competitive benefits are offered, including generous annual leave.

Benefits

Between 27-33 days of annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Salary finance options

Local financial advice through Credit Union

Qualifications

• Access to a car and a full UK driving licence.
• Experience in customer service or reception.
• Prior experience in an administrative role.

Responsibilities

• Provide reception and administrative support for clinical services.
• Be the first point of contact for visitors, providing directions and information.
• Maintain and access patient records via the Electronic Patient Record system.

Skills

Excellent attention to detail

Good written and verbal skills

Ability to use own initiative

Flexible to cope with changing needs

Ability to prioritize own workload

Education

English and Maths, GCSE, CSE, O-Level, level 4 or A-C or above

RSA/ECDL/IT Qualification or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Please note - the Trust does not provide sponsorship for this role.

This is a fantastic opportunity to come and work in Stockport Community providing excellent customer care to our patients whilst they are visiting one of our clinics which are based throughout Stockport.

We are looking for someone with great admin skills who is also passionate about patient care.

This is a challenging role and successful candidates will need to be enthusiastic, motivated and have a flexible approach. Excellent interpersonal and communication skills.

Please see the job description and the person specification for further details.

Applicants must have access to a car for work purposes and hold a full driving licence for the U.K.

Main duties of the job

The main duties are to provide reception and administrative support for the smooth running of clinical community services based in a range of community settings.

The post holder will be familiar with a full range of administrative tasks and provide outstanding customer service, accuracy and attention to detail.

The post holder will need to be flexible to meet the demands of the service and may be required to work from any community healthcare base in Stockport according to the needs of the service.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

Be the first point of contact for visitors to the building, providing information and directions, meet and greet.

Answer enquiries via phone email or face to face in relation to patient care.

To provide a full range of administrative tasks using IT skills in Microsoft packages ensuring a high standard of accuracy and attention to detail.

The post holder will be required to work in close liaison with NHS colleagues, patients and the public.

Access and update patient records via the Electronic Patient Record system.

To work as part of a team and to carry out tasks set by the Assistant Business Support Manager

To be conversant with of all the services offered within the integrated care business group.

Knowledge of the Data Protection Act, Patient Confidentiality, Risk Management and Health and Safety Procedures

To complete all Mandatory Training and E-Learning as required e.g. fire safety, manual handling.

To undertake collation of data to assist in audits at community sites as directed by the Assistant Business Support Manager

To support the Assistant Business Support Manager in the smooth running of the services provided in the community healthcare setting.

Administrators are expected to provide cover across Stockport during periods of colleagues annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK

Person Specification

Education & Qualifications

• English and Maths, GCSE, CSE, O-Level, level 4 or A-C or above, or equivalent qualifications, or equivalent experience.
• RSA/ECDL/IT Qualification or equivalent

Knowledge

• Experience of Microsoft Office, particularly Word and Excel
• General knowledge of office/administration procedures
• Knowledge of NHS Environment

Experience

• Customer service or reception experience
• Prior experience in an administrative role.
• Experience of working in a healthcare role.

Skills & Abilities

• Good written and verbal skills
• Ability to use own initiative
• Ability to prioritise own workload
• Excellent attention to detail
• Car driver / ability to travel.
• Flexibility to cope with changing needs of the job.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.