Community Safety Officer

Wythenshawe Community Housing Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing organization based in Manchester is looking for a dedicated Community Safety Officer to enhance safety and resilience in Wythenshawe. You will be responsible for managing anti-social behaviour cases and collaborating with community partners. Ideal candidates will have strong communication skills, a commitment to service excellence, and experience in community safety. This full-time role offers various employee benefits including enhanced leave options and a healthcare plan.

Benefits

25 days Annual Leave

Enhanced pension scheme contributions

Health Care Plan

Subsidised Healthy Living benefits

Flexible Working

Training and Development

Qualifications

• Understanding of tenancy sustainability and community safety.
• Experience handling complex ASB cases.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Manage ASB and community safety casework effectively.
• Investigate complex cases in line with legal responsibilities.
• Collaborate with tenants and community organisations.

Skills

Strong understanding of community safety and ASB

Proven experience in customer service

Excellent communication skills

Empathy and resilience

Education

Housing-related qualification

Job description

As part of an exciting expansion within our Housing Department we are looking for passionate and dedicated Community Safety Officers to join our growing team at Wythenshawe Community Housing Group (WCHG) with successful applicants joining us in January 2026.

These new roles form part of our ongoing commitment to delivering safer, stronger and more resilient communities across Wythenshawe. We will also be advertising several other opportunities within the department, so if this isn’t quite the right role for you there may be another that is a perfect fit.

About the Role

As a Community Safety Officer you will deliver a proactive, customer‑focused and effective anti‑social behaviour (ASB) and community safety service. You will take ownership of ASB casework, working with residents, partners and colleagues across the business to resolve issues, promote community cohesion and help residents feel safe in their homes and neighbourhoods.

You will work within the framework of housing and ASB legislation, using early intervention and enforcement tools appropriately while maintaining a strong focus on prevention, support and tenancy sustainability.

Key Responsibilities

• Manage a caseload of ASB and community safety cases ensuring timely and effective resolution.
• Investigate and action complex cases in line with WCHG policies, procedures and legal responsibilities.
• Use ASB tools and powers to prevent tenancy breakdown and promote tenancy sustainment.
• Work closely with tenants, partner agencies and community organisations to develop collaborative responses to local issues.
• Ensure all casework is accurately recorded and monitored, maintaining high standards of data quality and confidentiality.
• Contribute to community initiatives that prevent anti‑social behaviour and promote resident wellbeing.
• Support WCHG’s wider community safety objectives through proactive engagement and partnership working.

What We’re Looking For

• Strong understanding of community safety, anti‑social behaviour and tenancy sustainability.
• Proven experience delivering excellent customer service, ideally in an ASB or tenancy management role.
• Experience handling complex cases and using appropriate enforcement or intervention measures.
• Excellent communication and interpersonal skills with the ability to work collaboratively and professionally with partners and residents.
• Empathy, resilience and a commitment to achieving positive outcomes for communities.
• Good working knowledge of relevant legislation and best practice in community safety and ASB.
• A housing‑related qualification (desirable but not essential).
• A full UK driving licence and access to a vehicle is essential due to travel between sites.

Application Deadline – Sunday 26th October

Please note the above date is subject to change and the advert may be closed early depending on applications received. If you are interested in applying, don’t wait!

Why Join Us

• 25 days Annual Leave rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave.
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave.
• Enhanced Pension scheme contributions.
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more.
• Subsidised Healthy Living benefits (i.e. gym membership or yoga classes).
• Subsidised Leisure Learning benefits (i.e. finance towards driving lessons or learning a new language).
• Car Lease Scheme, Cycle to Work scheme.
• Volunteering days in the local community.
• Salary Sacrifice Pension option (subject to eligibility criteria).

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues who we will reward fairly, empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose.

WCHG operates anonymous recruitment, selection and assessment practices. A disability‑confident employer, WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Benefits

• Flexible Working.
• Real Living Wage.
• Westfield Health.
• Training and Development.
• Recognition and Reward.
• Volunteering within the local community.

Employment Details

Employment Type: Full‑Time

Experience: Years required (unspecified).

Vacancy: 1