Community Safety Manager

Colchester City Council; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Colchester seeks a Community Safety Manager to lead a multi-disciplinary team addressing anti-social behaviour and ensuring safe neighbourhoods. The successful candidate will require strong management capabilities, outstanding communication skills, and a proven track record in tenancy management. This role offers competitive salary and generous benefits, including flexible working arrangements and comprehensive training opportunities.

Benefits

Local Government Pension Scheme with 20.8% employer contribution

Generous annual leave entitlement

Access to Employee Assistance Programme

Flexible working arrangements

Discounted gym membership

Free yearly eye tests with contribution towards glasses

Qualifications

• Experience in a management role, ideally in community services or safety.
• Ability to manage a multi-disciplinary team effectively.
• Track record of delivering excellent customer service and managing priorities.

Responsibilities

• Lead a multi-disciplinary team addressing anti-social behaviour.
• Collaborate with internal teams and external partners for proactive solutions.
• Ensure the delivery of a positive customer experience.

Skills

Management skills

Communication and negotiation

Knowledge of tenancy management

Organizational skills

IT proficiency

Job description

Overview

We’re looking for someone ready to take the lead and make a real impact in our communities by joining our Community Safety Team. This is a key management role within a forward-thinking, customer-focused organisation committed to delivering exceptional services.

About the role

As Community Safety Manager, you’ll lead a multi‑disciplinary team responsible for tackling anti‑social behaviour, supporting tenancy sustainment, and ensuring safe, thriving neighbourhoods. You’ll work closely with internal teams and external partners to deliver proactive solutions and drive continuous improvement.

What we’re looking for

• A confident and inspiring manager with the ability to motivate and develop a team.
• Strong communication and negotiation skills, with a diplomatic approach to working with diverse communities.
• Proven knowledge of tenancy management and ASB tools, alongside a track record of delivering excellent customer service.
• Highly organised, methodical, and able to manage competing priorities under pressure.
• Proficient in IT systems and mobile technology to support agile working.

Your impact

You’ll play a pivotal role in achieving our strategic priorities – delivering a positive customer experience and promoting safe, inclusive communities where people thrive and feel proud to live.

Why join us

We offer a competitive salary, generous annual leave, and excellent pension contributions. Our comprehensive benefits package includes:

• Local Government Pension Scheme with a 20.8 % employer contribution
• Excellent training, development, and progression opportunities
• Payment of a professional subscription
• Generous annual leave entitlement – 23 days (increasing to 26 days after 5 years’ service), plus bank and public holidays and two extra company holidays during the Christmas period.
• The opportunity to buy up to another 5 days holiday, subject to conditions
• Access to the Employee Assistance Programme
• Provision of a smartphone and laptop
• Discounted gym membership – corporate membership rate at Leisure World and the Northern Gateway
• 1 volunteering day per year
• Free flu jab
• Free yearly eye tests plus a contribution towards glasses for VDU use
• Flexible working arrangements through our agile working approach, giving you flexibility over when, where, and how you work to best meet the needs of your role and service area.

You can find out more about Colchester Borough Homes by visiting: www.cbhomes.org.uk.

For an informal discussion about the role, please contact Jon Cowie, Head of Housing Management on 07973637832.

Interview dates – 8th and 9th January 2026.

Equality & Diversity Commitment

Colchester Borough Homes are an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

Ready to lead and make a difference

Apply online today and show us how your skills and experience can help shape safer, stronger communities.

Application steps

Step 1 – Read the advert, Job Accountability Statement and Person Specification.

Step 2 – Click ‘Apply online’ below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification.

Step 3 – Press ‘submit’.