Community Program Manager

Gartner, Inc.; City of Westminster; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading global research and advisory firm is looking for a Community Program Manager to manage and enhance C-level executive communities. This role requires 3 to 5 years of client success or sales experience, with a strong emphasis on project management and relationship building. Candidates should possess strategic thinking skills to execute programs and analyze data for engagement. The position offers a hybrid work environment with competitive compensation and benefits.

Benefits

World-class benefits

Competitive compensation

Flexible hybrid work environment

Qualifications

• 3 to 5 years of client success or sales experience required.
• Experience in business-to-business environments is highly preferred.
• Proven ability to build excellent client relationships.
• Experience in managing executive-level engagements.

Responsibilities

• Manage C-level executive communities and enhance engagement.
• Execute community best practices to retain executives.
• Collaborate with teams to execute community programs.
• Utilize data analytics to track engagement and satisfaction.

Skills

Project management

Relationship building

Data analytics

Strategic thinking

Education

Bachelor's degree preferred

Job description

The Community Program Manager is responsible for managing and enhancing our C‑level executive communities. This role requires a strategic thinker with a deep understanding of executive‑level engagement and community management. The ideal candidate will possess exceptional project management skills, a strong ability to foster relationships, and a passion for creating impactful experiences for our members.

Community Engagement and Management

• Execute on C‑level community and Gartner best practices to recruit, engage, and retain C‑level executives.
• Foster strong relationships with community member executives, understanding their needs and priorities and ensuring their active participation.
• Facilitate peer‑to‑peer interactions and knowledge sharing among community members.

Program Development and Execution

• Collaborate with internal teams to ensure seamless execution of community programs.
• Be responsible for all client‑facing aspects of in‑person and virtual programs, including communicating with C‑level executive members and sponsors.
• Travel to in‑person programs an average of 4 times a year, serving as host or MC for in‑person programs, which does include some public speaking in front of a live audience.

Stakeholder Management

• Act as the primary point of contact for community members, addressing inquiries and providing exceptional support.
• Partner with content to design high‑impact programs that align with the interests and needs of the C‑level community.
• Collaborate closely with marketing to drive community growth and member acquisition.

Data Analysis and Reporting

• Utilize data analytics to track community engagement, program success, and member satisfaction.
• Leverage data to identify trends, opportunities, and areas for improvement and prioritization.

Bachelor's degree preferred if possible.

Experience

• Minimum 3 to 5 years of client success or sales experience required.
• Business‑to‑business experience is highly preferred.
• Proven experience building excellent client relationships and offering value‑added, insightful, and strategic insight into their business.

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.