Community Partnership Officer

AWD online; Aberdeen City; Hybrid; GBP 27,000; Full time

Job summary

A community services organization in the UK seeks a Community Partnership Officer. The role involves engaging with customers and partners to promote energy efficiency and sustainability initiatives. The ideal candidate possesses strong customer service and communication skills, with a background in community engagement. This hybrid position offers flexibility, training, and numerous benefits, including 35 days of annual leave and a pension scheme. If you are passionate about community impact and looking for an opportunity to make a difference, consider applying.

Benefits

Competitive salary

Flexible working arrangements

35 days annual leave

Paid day off for your birthday

Pension scheme

Paid volunteering time

Employee Assistance Programme

Generous sick pay scheme

Staff events

Qualifications

• Background in customer service with strong communication skills.
• Experience in a community-facing, advisory or stakeholder engagement role.
• Confidence in working independently in a hybrid environment.

Responsibilities

• Provide clear information to customers and community groups.
• Build relationships with external partners and stakeholders.
• Promote energy efficiency programs to public bodies.
• Deliver training sessions and presentations online and face-to-face.
• Attend meetings and events to raise awareness of services.
• Encourage referrals through digital tools.
• Maintain accurate records in CRM systems.

Skills

Customer service skills

Communication skills

Interpersonal skills

Tools

CRM tools

Digital platforms

Job description

Job Overview

Community Partnership Officer This is an exciting opportunity for a Community Partnership Officer to support customer engagement, partnership working and community outreach programmes focused on energy efficiency, sustainability and fuel poverty.

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Services, Community Engagement Officer, Partnerships Officer, Stakeholder Engagement Officer.

FULL TRAINING PROVIDED

Comprehensive training will be provided, including a City & Guilds Energy Awareness course and an SQA-accredited qualification over 6–9 weeks. Training takes place Monday to Friday, 9:00 AM to 5:00 PM. Additional training will be offered based on role requirements.

SALARY: £26,260 per annum + Benefits

LOCATION: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, worked over 5 days out of 7

JOB OVERVIEW

We have a fantastic new job opportunity for a Community Partnership Officer to join a supportive team delivering customer-focused energy efficiency and fuel poverty services across the region.

As a Community Partnership Officer, you will work closely with community groups, partner organisations and stakeholders, providing clear information, promoting services and supporting referrals through digital systems and partnership activity.

The Community Partnership Officer role offers a hybrid working arrangement, combining home working with office attendance in Dundee or Aberdeen and travel across service areas to attend meetings, training and events.

This position suits someone with strong customer service skills, confidence communicating with a wide range of people and an interest in community impact, sustainability and partnership working.

DUTIES

Your duties as the Community Partnership Officer include:

• Customer and Partner Engagement: Providing clear, professional information to customers, community groups and partner organisations
• Partnership Development: Building and maintaining positive working relationships with external partners and stakeholders
• Service Promotion: Promoting national fuel poverty and energy efficiency programmes to public bodies and community organisations
• Training Delivery: Delivering training sessions, presentations and events both online and face-to-face
• Outreach Activity: Attending meetings and events to raise awareness of services and partnership opportunities
• Referral Support: Encouraging and supporting referrals through digital referral tools and systems
• Reporting and Administration: Maintaining accurate records and updating CRM systems in a timely manner

CANDIDATE REQUIREMENTS

• A background in customer service with strong communication and interpersonal skills
• Previous experience in a community-facing, advisory or stakeholder engagement role
• Confidence working independently in a hybrid or remote environment
• Experience using digital systems, online platforms and CRM tools
• A willingness to learn about fuel poverty, sustainability and energy efficiency services
• A full UK driving licence and ability to travel across the service area

BENEFITS

• Competitive salary
• Flexible working arrangements
• 35 days annual leave including public holidays
• Paid day off for your birthday
• Pension scheme
• Paid volunteering time
• Employee Assistance Programme
• Generous sick pay scheme
• Staff events and wellbeing initiatives

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14269

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