Community Outreach Worker (Paradigm Housing)

Herts Mind Network; Greater London; On-site; GBP 26,000 - 27,000; Part time

Job summary

A mental health support organization in Greater London is seeking a part-time Community Outreach Worker to provide holistic support to clients with complex needs, particularly those experiencing mental health issues. Responsibilities include advising and referring clients while ensuring their safety and wellbeing. The position offers annual leave, ongoing training, and other benefits, highlighting a commitment to supporting diverse candidates, including those with lived experience of mental health challenges.

Benefits

Annual leave of 25 days, increasing with tenure

Employee Assistance Programme

Health cover after 6 months

Qualifications

• Experience supporting individuals with mental health issues.
• Ability to work effectively in crisis situations.
• Understanding of complex needs related to drug and alcohol difficulties.

Responsibilities

• Provide advice and holistic support to clients.
• Monitor and review clients' safety and wellbeing regularly.
• Raise awareness of complex needs among local service providers.

Skills

Calmness

Non-judgemental approach

Ability to support distressed individuals

Driving skills

Job description

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we would love to hear from you.

Community Outreach Worker (Paradigm Housing) Reference: 317

Salary: £26,000 - £27,000 per annum, pro rata.

Hours: Part-time, 30 hours per week

Contract: Fixed term until 6th May 2027

Reports to: Community Support Service Team Leader

Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home.

About the Service

Community Outreach Workers support people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

The service will be delivered across Hertfordshire county, and also includes Amersham and Chesham.

Referrals will come from Paradigm Housing Association and will be for their tenants who are experiencing mental health difficulties.

Responsibilities

• Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services across the county.
• Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• Remain a source of independent support for all clients.
• Embed a person‑centred and solution‑focused approach in all aspects of the role.
• Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers, supporting them to gain confidence in working positively and consistently with people who have multiple needs.
• Complete reporting requirements.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a maximum of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Monday 26th December.

Interviews to be on a rolling basis at the Watford Well‑being centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably‑qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.