Community Mental Health Support Worker | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A mental health service provider in Greater London seeks a Support Worker for the Clinical Assessment Team. The successful candidate will assist individuals with complex needs, support recovery goals, and engage in a collaborative environment focused on personalized care plans. The role involves maintaining clinical records, implementing service users’ plans, and participating in team initiatives. Previous experience with Personal Health Budgets is advantageous. This position offers a chance to contribute to significant mental health programs and improve community health outcomes.

Qualifications

• Strong interest in delivering personalised outcomes for complex needs.
• Ability to implement and evaluate support plans.
• Experience with Personal Health Budgets is a plus.

Responsibilities

• Implement service users’ placement support plans.
• Support service users with recovery goals.
• Maintain clinical records and confidentiality.
• Participate in team supervision and training.

Skills

Collaborative approach

Personalised outcomes delivery

Risk assessment

Supporting recovery goals

Job description

Support Worker – Clinical Assessment Team

The Support Worker role sits within the Clinical Assessment Team in the South London Partnership (SLP) Complex Care Programme. This is an exciting time to join the programme as we are expanding our team, working innovatively within rehabilitation, complex care pathways across South London, including the delivery of Personal Health Budgets. A key focus to the SLP Complex Care Programme is to ensure people are supported in the least restrictive setting, close to home and have a personalised outcomes‑based support plan that builds on their skills and assets and community connections.

From 1st November 2020, the Programme received delegated authority as a Phase 1, to manage the 100% complex care health only funded placement budgets of the SE and SW London Clinical Commissioning Groups (excluding Lambeth). This includes managing complex care placements for c380 individuals at a cost of c£35m. From April 2022, the Programme moved to a Phase 2 receiving delegated authority to agree the health component of the joint funded placements in SWL ICB. This has involved using the Programme’s clinical knowledge and lessons learnt from Phase 1 to develop and invest in housing and support initiatives to support people in less restrictive settings and support value for money, and to work more collaboratively with the Local Authorities.

The South London Mental Health and Community Partnership (SLMHP) Complex Care Programme (CCP) is a collaboration between Oxleas Foundation Trust, South London and Maudsley NHS Foundation Mental Health Trusts and South West London and St Georges Mental Health Trust.

Responsibilities

• The post holder will need a collaborative approach and a strong interest in delivering more personalised outcomes for people with complex needs, including via the development of Personal Health Budgets.
• The post holder will play a key role in implementing and evaluating service users’ placement support plans in line with their recovery goals, and obtaining feedback from service users and their carers.
• The post holder will undertake some placement visits as lone workers and work closely with the Clinical Assessors to support placement stepdown and transitions.
• Work as part of the multi‑professional team supporting personalised care planning, implementation and evaluation of commissioned care, in collaboration with service users, carers, families and other community or inpatient leads, including the implementation of Personal Health Budgets.
• Work closely with service users and their carers to assist service users in their recovery goals, which may include supporting them with practical/daily living tasks and engagement in social inclusion activities; work to a high standard and ensure that as needs change care/support plans are updated.
• Work closely with MDT colleagues and engage in a range of practical tasks involved in delivering stepdown outcomes for services within the complex care pathways, e.g. sourcing providers and making referrals.
• Demonstrate risk awareness with respect to risk assessment and ongoing risk management, practise safely and according to individual service user needs and risk management plans. Work alongside qualified staff to anticipate the individual needs of service users, show risk awareness and communicate to relevant parties as required.
• Provide relevant support to carers and families in relation to their rights as carers and their involvement in the care of the service user when they are under the care of the team.
• Work in close partnership and maintain effective communication links with other Borough mental health services and community agencies to ensure continuity of quality clinical care for service users.
• Ensure maintenance of clinical records in accordance with good practice, professional codes and organisational standards. Maintain confidentiality by ensuring information is shared in accordance with Trust standards and guidelines, keep team mental health resources up to date, record and report untoward incidents, take appropriate action and ensure relevant staff are informed.
• Take part in regular supervision and appraisal and contribute to the well‑being of the team by supporting other team members and treating all colleagues with dignity and respect. Undertake all mandatory training requirements of the role.
• Contribute towards work with service development initiatives involving service users and carers where appropriate, and participate in audit, service evaluation and research undertaken by the team.
• Be familiar with the range of stakeholders, resources and approaches relevant to the Complex Care pathway such as key Local Authority processes (e.g., placement panel processes) and safeguarding.
• Work with distressing and emotionally salient issues while remaining caring, courteous and compassionate in line with SLaM’s Trust Values.

This advert closes on Tuesday 30 Dec 2025.