Community Housing Assistant (Premium)

Home Group; London; Hybrid; GBP 28,000; Full time

Job summary

A community-focused housing organization based in London is seeking a Community Housing Assistant to provide face-to-face support in Barnet and North-East London. This role involves engaging with customers, managing local housing processes, and conducting compliance checks. The ideal candidate will have great customer service skills and a proactive attitude. Benefits include 34 days of leave, development opportunities, and health cash plans.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Matching Pension contributions

Health cash plan covering dental, optical, and therapies

Career development and training package

Supermarket discounts and travel expenses

Qualifications

• A positive attitude and proactive approach to work.
• Genuine desire to help customers and deliver excellent service.
• Understanding of housing management and housing law is a plus.

Responsibilities

• Engage with community customers actively.
• Support housing managers in local patch management.
• Manage voids processes and liaise with local authorities.
• Conduct routine safety and compliance checks.
• Perform administrative tasks like updating records.

Skills

Customer service

Proactive attitude

Organizational skills

Collaboration

Job description

Overview

Community Housing Assistant – Barnet and North-East London. Permanent, full time (37.5 hpw). Pay £13.85 per hour, (Salary £27,082 per annum) plus benefits including Health cash plan.

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Group's awesome housing team in Barnet and North-East London. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

We cannot offer sponsorship for this role.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join Jackie\'s team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.
• Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies support us all to be our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]