Community Engagement Officer

Office Angels; Lewes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a proactive Community Engagement Consultant for an office-based team. The role involves managing enquiries, handling complaints, and supporting community engagement efforts. Ideal candidates should have experience with noise-related enquiries and complaints, strong communication skills, and a background in customer service or community engagement. The position offers a salary of £30,000-£45,000 DOE plus profit share.

Qualifications

• Experience with noise-related enquiries.
• Complaints handling experience.
• Background in property, housing, customer service, or community engagement.

Responsibilities

• Manage incoming enquiries via phone and email.
• Carry out resident feedback surveys by telephone.
• Provide clear and timely information to residents.
• Track issues in collaboration with the wider team.
• Assist with community engagement activities.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Attention to detail

Ability to manage stress

Tools

Salesforce CRM

Job description

Job Title: Community Engagement Consultant
Location: Brighton (Office-based)
Hours: Monday-Friday, 9:00am-5:30pm
Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months)

On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Key Responsibilities

• Manage incoming enquiries via phone and email through a live helpdesk.
• Carry out resident feedback surveys by telephone.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track, monitor, and support the resolution of all issues in collaboration with the wider team.
• Assist with community engagement activities to ensure residents feel informed and supported.
• Handle a wide range of real-time queries with confidence.
• Manage and log complaints effectively.

About You

• Must have experience with noise-related enquiries.
• Must have complaints handling experience.
• Exceptional verbal and written communication skills.
• Highly organised with strong attention to detail.
• An understanding of operational environments (e.g., large infrastructure settings) is advantageous.
• Able to remain calm under pressure and manage competing priorities.
• Background in property, housing, customer service, or community engagement is beneficial.
• Experience using Salesforce CRM is a plus.
• Previous supervisory or management experience is preferred.

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to [e-mail].

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels receives a lot of applicants for our roles. If you have not been contacted within the next 5 days of applying, you have not been successful but please go to our website for more vacancies: www.officeangels.com.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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