Community Delivery Manager

Evri; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading delivery company is seeking a Community Delivery Manager in Crewe. You will be responsible for ensuring smooth parcel delivery and engaging our network of couriers. This role involves driving performance improvements, optimizing service metrics, and enhancing the courier experience. The ideal candidate should have experience in delivery operations and strong leadership skills. Join us in a fast-growing environment with opportunities for personal growth.

Qualifications

• Experience in managing delivery operations and performance metrics.
• Strong leadership skills to engage and support couriers.
• Ability to use data for continuous improvement.

Responsibilities

• Drive continuous improvement using data and management insights.
• Monitor and improve performance metrics.
• Enhance customer delivery experience through courier engagement.
• Manage capacity by interviewing and onboarding couriers.

Job description

Were Hiring! Community Delivery Manager - Stoke

We have an exciting opportunity for a Fixed Term Community Delivery Manager to join our fast-growing team in Stoke

As a Community Delivery Manager , you'll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as a?Community Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims / Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.

Building sustainable courier cov...